Intern, Ticket and Operations

Job Summary:
It is our goal to make our guests’ experience at Regions Field as pleasant and enjoyable as possible. To achieve this, our employees need to be professional, courteous, pleasant, reliable, dependable and well groomed. Our employees should be willing to go above and beyond to help make our guests feel welcome and always have a smile on their face.
Essential Functions:
We are looking for an enthusiastic team member to provide support to our management team excellent customer service to our patrons.  A Ticket Intern assists in the day-to-day operation of the Ticket Office. The ideal candidate will be able to learn quickly and function in a fast-paced and dynamic environment.
Responsibilities: 
• Ability to maintain a neat, clean & professional appearance  
• Ability to work in a high paced environment
• Electronic and computer proficiency
• Excellent customer service while maintaining the highest standards of quality and cleanliness
• High attention to detail 
• Strong communication and problem solving skills 
Duties:
• Learn Ticketing System
• Taking and fulfilling single game ticket orders (phone, internet and walk-up)
• Personally interact with fans and patrons you encounter
• Representing organization in the community
• Servicing new and existing season ticket holders
• Organizing season ticket holder events such as picnics, batting practice, etc.
• Answers questions concerning game times, game delays or rainchecks
• Assisting with Box Office Staff Management (hiring, training, scheduling)
• Assisting in overseeing both Regions Field ticket offices during all events
• Assisting the group sales department daily
• Assisting with tarp pulls when necessary
• Delivering pocket schedules
• Keeping upbeat atmosphere before, during and after games
• Occasional mascot/player appearances, participation in promotions including on-field activities and enter/exit gate sampling, and distribution of marketing material
• Other duties as assigned

Qualifications:
• Ability to meet deadlines and balance multiple tasks
• Ability to work effectively in a team environment
• Flexibility to work long days, evenings, weekends, and holidays
• Must be able to problem solve quickly, work efficiently in an intense environment
• Self-motivated, organized, and detail oriented
• Some heavy lifting is required
• Ticket and money handling experience is a plus but not required
General Physical Requirements:
• Ability to lift 25 lbs up to 50 lbs 
• Ability to stand for up to 5+ hours during a game 
• Ability to work long hours, weekends & holidays
• Ability to work in adverse weather conditions, including but not limited to rain and heat