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Form of work
SalaryAs an intern, you will perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet.
Job Responsibilites:
Perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet as well as perform problem determination at the users' workstations throughout Mesa Airline's offices.
Responsibilities
- Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system
- Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
- Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications
- Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff
- Familiarity with Desktop and Laptop hardware components
- Strong technical, analytical, and problem-solving skills
- Customer focus and dedication to customer satisfaction
- Ability to maintain calm demeanor under client deadline pressures
- Excellent communication skills, both written and verbal
- Strong initiative, self-motivation, and ability to complete tasks on time
- Ability to work well in a fast-paced, team environment
- Attention to detail
