Intern - Cloud Support Engineer

Would you like to solve technical challenges for our customers? Are you passionate about ensuring customer success? Join our world class Technical Support team

Our Team strives to be the most trusted support services partner. We strive to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. We deliver media and security services to proactively maintain quality and protect our customer's online presence.

Make a difference to our business

As a Cloud Support Engineer Intern, you will help solve complex technical issues for our customers. Through proactively reviewing and mitigating risks you'll minimize potential disruptions for some of the top internet companies.

As a Cloud Support Engineer Intern, you will be responsible for:

       Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues

       Contributing to the strategic direction of the global support team to develop and implement best practices

       Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform

       Working with teammates to manage customer incidents and escalations to closure

Do what you love

To be successful in this role you will:

       Have experience with working on web application issues (HTML, Javascript, JSP)

       Be knowledge in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting

       Interested in solving internet and cloud related problems and provide technical solutions and support to customers

       Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

 

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Benefits

Through our intern and co-op programs we will provide you with opportunities to grow, flourish, and achieve great things. Financial benefits offered to interns and co-ops, including a 401k and health insurance, are offered through our managed service provider (MSP). Students also gain the following benefits directly from our programs:

       Mentorship

       Career development trainings

       Visibility into senior leadership through Fireside Chats

       Networking and social events with an international intern cohort

       Final project showcase presented to the company

       Fun perks including Akamai branded merchandise

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences - helping billions of people live, work, and play every day. With the world's most distributed compute platform - from cloud to edge - we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to learn and make a real impact in a global technology company? Come join us and learn with a team of people who will energize and inspire you! By the end of your assignment, you will gain a network of encouraging colleagues ready to support you in your studies and beyond.
Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination or an approved exemption, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission and exemption request protocols during the hiring and onboarding process.
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