Interactive Agent I

The deadline to apply for this opportunity is March 24, 2024. This is not a remote position.

Role: Serves members by performing financial transactions, maintaining accurate records and balance, and providing information through the use of an Interactive Teller Machine. This position will be responsible for running transactions for multiple branches that support the Interactive Teller Machine platform. Our Interactive Tellers are based at our Corporate Headquarters in Oak Ridge, TN.

Essential Functions and Responsibilities:

• Provides efficient, professional & friendly service to members through the use of a two-way audio and video screen. Handles deposits, transfers loan payment transactions, and provides information about current balances for all loan and deposit products. Responds to member inquiries about products and services, rates and options. Explains the use of various services and products to access and utilize accounts, including electronic banking, ATM, credit/debit cards, money orders, and cashier checks.
• Educates and makes recommendations of beneficial products and services to members.
• Serves as an ITM Ambassador by partnering with branches to greet, educate and assist new ITM members. Actively engages with members in person to share benefits of using the ITM such as extended hours, fast and convenient service. Shares member feedback with management in order to access future opportunities and enhancements.
• Performs other job related duties as assigned.

Experience: Six months or more of cash handling and/or customer service experience is required. Six months or more of Teller experience is preferred.

Education: High School Diploma or GED is required. An Associate's degree in a business related field is preferred.

Other skills required:

• Proficiency in Microsoft Office and Google Workspace.
• Excellent written and verbal communication skills required.
• Must be detail oriented with excellent organizational skills.
• Must possess mathematical ability to preform very basic math skills.
• Must be able to project a professional video presence.
• Must have the ability to multi-task.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)