Integration Engineer

As a Lead Integration Support Engineer, your role is crucial in ensuring the seamless performance of our healthcare solutions. We're looking for a proactive, customer-focused individual to tackle complex support issues, particularly in integration and data services. You'll lead in problem-solving, bug analysis, and drive initiatives that improve our system's resilience and efficiency.

Responsibilities

• Ticket Resolution Leadership: Spearhead the resolution of escalated support tickets, specifically focusing on integration and client data services.
• Bug Triage and Analysis: Perform in-depth bug triage and root cause analysis to ensure optimal system performance and reliability.
• Effective Communication: Engage confidently and productively with customers, colleagues, and external parties to facilitate clear communication.
• Backlog and Maintenance Management: Oversee and prioritize backlog bugs, technical debt, and system maintenance, particularly during low demand periods.

Qualifications & Experience

• Integration Engineering Expertise: At least 5 years of experience as an Integration Engineer, with a track record of 3-5 successful project implementations.
• Integration Solutions Experience: Proficiency in designing, implementing, and supporting integration solutions using Mirth or similar platforms.
• People Management Experience: Prior experience in managing teams or people is a significant asset.

Technical Skills

• API Integration and SDLC Experience: Minimum 3 years of experience in RESTful API integrations and a strong understanding of the Software Development Life Cycle.
• Programming Proficiency: Skilled in Java, JavaScript, Python, etc., for scripting, customization, and debugging of integrations.
• Healthcare Data Standards Knowledge: In-depth knowledge of healthcare data standards like HL7, FHIR, and CCDA.
• Database Management Skills: Proficiency in SQL and database management.
• Source Control Experience: Experience with GIT and source control practices is desirable.
• AWS Knowledge: Experience with AWS services are preferred.
• SaaS Development: Experience with SaaS software development is preferred.
• Operating Systems Knowledge: Basic understanding of Windows and Linux operating systems in various environments.

Skills & Competencies

• Self-Motivation and Organizational Skills: Exceptional ability to self-motivate and organize, especially under pressure with multiple projects and shifting priorities.
• Customer Service and Communication: Strong orientation towards customer service and effective communication across various organizational levels.
• Creative Problem-Solving: Innovative problem-solving skills in technical integrations.
• Independent and Teamwork: Capable of working both independently and collaboratively within team settings.