Intake/Test Proctor

The College & Career Readiness program is looking for an outgoing, dynamic bi-lingual individual with excellent customer service skills to work in the program’s Intake office. This person should be able to work well in a team setting, in a complex, fluid environment. The preferred candidate will have the skills and/or desire to work with individuals with limited English language communication. Intake/Test proctors administer program assessments (both paper/pencil and computer based), assist students with paperwork, and meet individually with students to interpret test results and assist with identifying educational goals. Intake/Test Proctors are also responsible for delivering program orientations and assisting all stakeholders, including program staff, students, and the public, with information about adult education and College & Career Readiness services.

Required year-round, evening travel to ALL campus program locations throughout the Magic Valley is an integral part of the job. Training for all aspects of the position is provided. Educational experience is preferred, but not required.

NOTE: This position is not affiliated with CSI’s Testing Center.

ESSENTIAL FUNCTIONS

• Provide initial information regarding admittance into the CCR/ABE program.
• Schedule and administer program assessments – both paper and web-based
• Conduct student orientations, consisting of public presentations to groups of 20 people or less.
• Advise students on assessment results and class placement.
• Assist students in accurately completing necessary forms.
• Perform required travel to off-campus sites for testing and intake duties during evening hours.
• Be familiar with program curriculum, class options, and academic calendar.
• Assist with recruitment activities.
• Maintain hard-copy and digital student files.
• Track student post-testing needs, according to state policy.
• Communicate in a clear, concise, courteous, and professional manner, frequently including with individuals who have limited English proficiency.
• Participate in regular, required professional development.

SPECIFIC SKILLS PREFERRED/REQUIRED

• Possess excellent customer service skills.
• Possess strong organizational skills and attention to detail.
• Ability to work in a highly fluid environment, while maintaining good working relationships
• Ability to manage conflict in a courteous and professional manner.
• Ability to maintain confidentiality in all student matters.
• Possess excellent oral and written communication skills.
• Ability to work as part of a team.
• Bi-lingual (Spanish) desired

TECHNICAL EXPERTISE REQUIRED

• Understand and efficiently navigate frequently used testing applications.
• Acquire and maintain certification to administer program assessments.
• Manage multiple personal logins and passwords.
• Have a basic knowledge of computers and Microsoft suite of programs.
• Have sufficient computer competency to troubleshoot technological problems.

EDUCATION / TRAINING PREFERRED/REQUIRED

• Associate’s degree required.
• Background in education, teaching, counseling, and/or testing, or demonstrated experience in an educational/advisory setting is preferred.

WORK SCHEDULE AND CONDITIONS

• Part time: Typically, 13 – 16 hours per week, not to exceed 19.5 hours per week.
• Monday through Friday – between the hours of 8:00 am to 10:00 pm - schedule will vary to meet program needs; Some Saturdays required.

The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.