Who we are:
Veteran Benefits Guide (VBG) was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative. While working in this capacity, Josh was thoroughly trained in the VA’s Disability Compensation System. Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve. Years later, VBG has successfully guided over 10,000 Veterans with submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities that are related to active-duty service.
What we’re looking for:
A Veteran Benefits Group Intake Specialist Team Lead is responsible for the management of the daily workflow and the leadership of the assigned Intake Specialists. This position requires an individual with a demonstrated history of strong management or supervisory skills and is responsible to ensure that the unit meets all quality, production, and timeliness standards in the gathering and compiling of initial information and documentation to begin the claims process. In addition to the day-to-day supervision of the assigned Intake Specialists, the Intake Specialist Team Lead will work with the Operations Manager to provide input into and enhance the decision-making processes and training. The Intake Specialist Team Lead must be able to assist the management team in leading and supporting change, promoting a positive team attitude, and effectively responding to unexpected changes or demands. An Intake Specialist Team Lead must be passionate and dedicated to the Company’s mission of improving Veterans’ lives.
What we offer:
We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:
- Great competitive wages with a 90-day increase review and annual increases.
- Work/life balance - we work hard but VBG is also respectful of time off for our employees and their family. We offer a Monday - Friday 8 to 5 schedule and overtime is available but entirely voluntary.
- Benefits -Bonus and incentive programs, start with 2 weeks’ vacation, paid sick time, 401k with company match, a choice of health/dental/vision plans with company premium contributions, and many other benefits.
- Investing in your growth and development -In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.
- Casual but professional work environment.
Where we’re located:
This position is based in our Las Vegas, Nevada office on East Warm Springs Road. This is an in-office position.
EEOC:
Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.
About Veteran Benefits Guide:Veteran Benefits Guide was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative (Rater). While working in this capacity Josh was thoroughly trained on the VA’s Disability Compensation System. During his tenure at the VA, he discovered many inefficiencies in the way Veterans' disability ratings were evaluated. He witnessed firsthand how the VA’s method of deciding Veterans’ disability ratings was heavily flawed and designed a system to address those deficiencies. Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve. Years later, VBG has successfully guided over 10,000 Veterans with submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities which are related to active duty service.
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