Intake Call Center Representative

As an Intake Call Center Representative, you'll be an essential part of our administrative support team. You will play a pivotal role in connecting individuals with life-changing behavioral health services.

Key Responsibilities:

• Handle inbound calls, conducting initial screenings and assessments to gather vital information.
• Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.
• Utilize your knowledge of behavioral health programs to guide clients to the right level of care.
• Maintain accurate documentation of client information and ensure compliance with privacy regulations.
• Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in psychology or related field preferred).
• 1 -2 years of Call Center or customer service experience, ideally in behavioral health or healthcare.
• Excellent interpersonal and communication skills, with an ability to show empathy and patience.
• Familiarity with behavioral health terminology and available community resources.
• Proficient in using computer systems, including Microsoft Office.

Explore the Advantages of Joining Our Team:

• Enjoy competitive salary and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

Benefits:

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.