Intake & Assessment Supervisor

Job Title: Intake and Assessment Supervisor

Base: Harmony Bay Wellness

Direct Report: Director of Integrated Services

Job Purpose Summary:

Overview of Intake and Assessment Supervisor job functions which include clinical and administrative oversight of licensed Intake and Assessment Clinicians:

1. Direct Supervision of Clinicians

• Facilitate and document individual and group clinical supervision
• Leading weekly clinical meetings
• Therapist coaching and training e.g. Performance reviews, corrective action, case conceptualization
• Oversight of clinician schedule, capacity, and referral to services.

2. Direct Care to Clients

• 2-4 psychotherapy sessions or Intake Assessments per week.
• Providing emergency back-up coverage for Intake Clinicians.

3. Administration

• On call responsibilities
• Onboarding/Training of newly hired Intake and Assessment Clinicians
• Review and sign associate licensed clinician notes in EHR within 72 hours of submission.
• Intake and Assessment Clinician Training

4. Leadership, Management and Accountability

• Maintain the mission and values of the company and leading team members to complete tasks that bring them close to the achievement of these goals.
• Enforcing quality standards and providing valuable feedback to team and upper management on potential improvements.
• Resolving conflicts and complaints from employees and clients.
• Analyzing information and processes and developing more effective and efficient processes and strategies.
• Generating reports and presenting information to upper management and other parties as directed or monitor team performance and report on metrics.
• Create a healthy and motivating work environment and atmosphere.
• Effectively communicate with team regarding performance.
• Identification of training needs and provide coaching.
• Plan and organize team activities.

Responsibilities Include:

• Responsible and accountable for team’s success as measured by Key Performance Indicators.
• Leveraging KPI data and reporting weekly.
• Provide individual and group supervision.
• Respond to emails from staff within a 24-hour time frame.
• Facilitate and participate in weekly meetings.
• Ensure all supervisees complete the required trainings as mandated by state regulations and Joint Commission Standards.
• Communicate and train clinicians on changes/updates to policy and procedure and ensure staff-wide compliance.
• Completion of monthly chart audits to ensure accuracy of clinical documentation.
• Conduct timely performance evaluations according to regulations for all supervised staff.
• Training and onboarding of new clinicians.
• Manage all time off requests and administrative functions relating to supervising team.
• Ensuring coverage of staff when needed.
• Other duties as assigned to meet client, staff and employer needs.

Job Type: Full-time

Required education: Master’s Degree and Full Licensure in state of practice, Supervisor credentialed at time of hire or within 1 year of offer acceptance.

Required experience: 1+ years’ experience at a supervisory level working in a Mental Health Treatment Facility or training in lieu of.

Job Specific Competencies:

• Clinical Supervision
• Leadership and Management Skills
• Clinical Charting
• Crisis Management and Suicide Intervention
• Training in an Evidenced-Based Practice
• Familiarity with telehealth services and virtual, HIPAA-compliant meeting platforms

Core Competencies

• In depth knowledge of TMS and Spravato
• Proper English and grammar, usage, and spelling
• Software application related to the field
• Familiarity with Electronic Health Record systems
• Basic computer knowledge including outlook, excel and EHR systems
• Professional phone and customer service demeanor including email etiquette.
• Knowledge of HIPAA