Intake And Hotline Advocate

End Violent Encounters, Inc. (EVE, Inc.)

Job Title: Intake and Hotline Advocate

Classification: Full time and hourly, non-exempt under FLSA

Required Education and Experience: High school diploma, GED, or equivalent experience.

Preferred Education and Experience: Knowledge of domestic violence and power and control dynamics.

Expected Hours of Work: Flexible scheduling, up to 40 hours per week. Shifts are in 8-hour increments to cover daytime, evening, and overnight hotline hours. Weekend hours available.

Work Location: EVE’s confidential shelter in Lansing, MI

Pay Range: $17/ hr. Starting

Supervisor: Shelter Coordinator

Summary of Functions:

Hotline Advocates provide support, information, referrals and some crisis intervention to survivors of abuse related to power and control via EVE’s 24/7 phone hotline and online chat. In addition, they will assist survivors in shelter with daily needs and help to maintain a safe, sanitary, and welcoming environment for individuals in shelter.

Intake and Hotline Advocate Responsibilities:

• Provide trauma-informed, survivor-driven, and inclusive direct support to survivors via phone hotline, online chat, and in-person within shelter
• Answer and document all hotline call and chat-line messages in accordance with agency procedures
• Conduct intakes and send referrals for folks reaching out to EVE who would like to get connected with services
• Assist shelter residents with supportive listening, encouragement, and appropriate shelter needs
• Follow and enforce shelter guidelines , policies, and procedures with shelter residents
• Maintain safety and security of shelter property in accordance with shelter procedures
• Document appropriate information for other shelter staff including shift logs, caller forms, task checklists, and other required documentation
• Attend regularly scheduled monthly meetings and trainings
• Other duties as assigned

Position Requirements:

• Perform characteristic duties as outlined above.
• Knowledge of the effects of trauma and how that impacts well-being.
• Commitment to a philosophy of empowerment for survivors and that healing is not linear and takes many forms.
• Ability to work in a fast-paced environment and adapt to the unexpected.
• Demonstrate empathy.
• Ability to maintain confidentiality and professional boundaries.
• Ability to work with diverse populations and support an inclusive work environment.
• Ability to work on-call schedule that may include nights, weekends, and holidays.

Physical Requirements:

• Walk up and down stairs (no elevator available)
• Ability to lift up to 50lb
• Noise levels can vary from silent to very noisy

Must pass a criminal background check and central registry clearance check

Have reliable transportation

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Patient demographics:

• Adolescents
• Adults
• Children
• Older adults

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Ability to Relocate:

• Lansing, MI: Relocate before starting work (Required)

Work Location: In person