As we grow our service area in the Pacific Northwest, we are seeking an Intake and Benefit Investigation Coordinator to join our team of experts.

About Emerging Health

Emerging Health is a pharmacy and infusion center committed to providing patients exceptional experiences and healthcare solutions. We offer private infusion suites at our office in SW Portland, Oregon. Our second office in Eugene will open early 2024 and is allowing us to expand our reach of care to more communities along the coast, in the Willamette Valley and in Southern Oregon. Our home infusion services provide patients the option of receiving care from the comfort of their home.

Our pharmacy

Our state-of-the-art specialty pharmacies provide infusion medications that are often used to treat complex or rare conditions. We remove barriers to care and provide patients with the education, clinical care, and supportive services they need to be successful on their treatment journey.

What it’s like to work with our team

At Emerging Health, we value industry expertise and forward-thinking mindsets. We believe all patients and caregivers should be treated with compassion. Our team of pharmacists, nurses and support staff strive to inspire hope and improve quality of life for our patients.

Join us!

Do you want a dynamic career opportunity where you can make a difference? Explore the potential of your pharmacy experience in an elevated role.
We are recruiting an Intake and Benefit Investigation Coordinator to join our team of health care professionals. As a Intake and Benefit Investigation Coordinator, you will be responsible for onboarding and processing information about new patients.
Job type: Full-time
Benefits:

• Competitive pay
• Flexible PTO and paid company holidays
• Medical, dental, vision, disability and life insurance
• 401(k) match

Position responsibilities:

• Intake information from referral sources and patients in a professional, knowledgeable, and courteous manner.
• Route patient referrals to the appropriate department or individual(s) in the pharmacy.
• Establish and maintain accurate and complete patient records.
• Receive calls from new patients and referral sources and document all customer communications.
• Complete the verification of insurance coverage for new patients.
• Complete the re-verification of insurance coverage for current patients.
• Prepare and secure medical necessity and prior authorization documents.
• Communicate with the billing department to ensure proper billing codes are used to quote patient financial responsibility for all products and services delivered.
• Report any misconduct, suspicious or unethical activities to the Compliance Coordinator.
• Participate in surveys conducted by authorized inspection agencies
• Participate in the Performance Improvement program as requested by the Performance Improvement Coordinator.
• Participate in pharmacy committees when requested.
• Participate in in-service education programs provided by the pharmacy.
• Perform other duties as assigned by supervisor.

Required skills:

• Ability to organize and plan the activities of team members, and to delegate appropriately.
• Organizational skills sufficient to maintain consistently accurate records.
• Ability to evaluate options and to make efficient decisions.
• Proficient in computer skills that include use of spreadsheets, internet, word processing, and e-mail.
• Identify process improvements, develop change plans, and present improvement ideas to leadership.
• Ability to anticipate needs; consistently exceed referral source and patient’s expectations; maintain a high level of confidentiality; project a professional business image; be flexible and adapt to change; handle stress and pressure; and multi-task.
• Excellent verbal, written and interpersonal communication skills.
• Preference for fast-paced, production-oriented environment.

Our ideal candidate has:

• Strong communication and interpersonal skills.
• Ability to effectively collaborate in a team setting.
• Proficiency in standard workplace software and/or information management applications.
• Prior experience working in an infusion pharmacy or healthcare setting.
• Ability to navigate computer applications.
• Ability to work in a fast-paced environment.

Emerging Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law.