Insurance Administrator

Hello!

Unleash your potential by joining our team as an Insurance Administrator. At PERA, you can support those who have supported you whether it’s a favorite teacher, the snowplow driver that cleared winter roads or the state trooper who let you off with a warning. Chances are these people who make a difference are PERA members and you can make a difference to those who have helped you.

JOB SUMMARY

This position is responsible for providing PERA's insurance program information to retired and active members. Ability to comprehend and communicate insurance plan details, respond effectively to inquiries, and resolve elevated issues. Advocates with carriers on behalf of members and understands compliance issues with insurance plans.

IDEAL CANDIDATE

Our ideal candidate has experience in the healthcare insurance industry. We are looking for a motivated, team player who takes pride and ownership in their responsibilities. The ability to work effectively in a deadline driven environment, follow established processes and procedures, and confirm the accuracy of your own work is a must. If you are a self-starter with the ability to communicate effectively with a variety of people, this is a great fit. You will use your unique skills to do important and meaningful work for the state of Colorado citizens.

ESSENTIAL FUNCTIONS

• Provides accurate and timely health care, prescription drug, dental, vision, and life insurance information to PERAs retired and active members
• Engages in daily communications with members to effectively explain and clarify plan information via in-person, phone, and written correspondence.
• Acts as liaison between members and carriers in researching and resolving eligibility, coverage, and claims issues
• Manages and completes workflow items and reports, such as discrepancy reports and aging out of the plan
• Provides excellent customer service
• Manages multiple interruptions on a daily basis
• Utilizes analytical reasoning skills and proactive research methods to assist with and prepare for member interactions
• Processes and resolves members inquiries and issues, such as claims and prescription drug eligibility
• Reconciles premium payments and eligibility of enrollees with carriers
• Prioritizes and organizes work maximizing effectiveness to efficiently meet deadlines
• Maintains regular and prompt attendance in the workplace
• Carries out other duties as assigned

QUALIFICATIONS

• Bachelor's degree in business related field or equivalent combination of education and experience.
• 1 to 2 years experience in insurance or employee benefits.
• Must be able to provide an excellent customer service experience and to assist a retired population
• Analytical, detail oriented with an aptitude for math
• Proficiency with Microsoft Office
• Ability to ask clarifying questions to effectively resolve member or retiree issues
• Ability to comprehend and communicate insurance plan details
• Ability to deal with sensitive and/or confidential information and situations
• Ability to prioritize, organize, and work with minimal supervision
• Effective verbal and written interpersonal communication skills
• Ability to travel overnight on a limited basis
• Performs day-to-day administration of PERA's insurance programs and services. Handles basic and routine tasks under direction of Insurance Manager and/or Senior Insurance Administrator.
• Possesses working knowledge of health, dental, vision, prescription, and life insurance.

WORKING CONDITIONS

• Standard office environment with regular computer and telephone use
• Occasional lifting, moving, or carrying materials and equipment weighing in excess of 20 pounds
• Travel may be required during October Open Enrollment period

HYBRID WORK OPTION

• Opportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.

JOB DESCRIPTION DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or new ones may be assigned with or without notice.

Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.

All Colorado PERA employees are subject to PERA’s Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading.  You may request copies of these policies from PERA’s talent acquisition team and any questions can be answered by PERA’s Investment Administration team.

INTERESTED CANDIDATES
Complete the employment application online at https://www.copera.org/careers. Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:

1. Why are you interested in this position? Why do you think your skills and/or experience would make you successful in this position?
2. Describe a situation where you had to communicate difficult information and how you handled it.
3. When faced with multiple tasks, how do you prioritize the demands? What were the results?
4. How do you handle multiple interruptions or breaks in routine when focused on a task at hand?

Upon submission of your application you will be provided a link to a multiple choice pre-employment assessment. You may complete this assessment immediately following your application submission or you may log into your account and complete this at a time which works better for you.

ABOUT COLORADO PERA

Looking for a career where you can make a difference? Colorado PERA offers benefit services to public employees across Colorado, including teachers, state troopers, snowplow drivers, correctional officers and many others who provide valuable services. As Colorado’s largest pension plan, we serve and educate over 600,000 members who are former and current public employees. 

At PERA you will earn more than a paycheck. PERA is a culture where you can grow your potential and work in an inclusive environment, where diverse perspectives are valued. We hire exceptional employees and recognize that our people are our best asset. Not only do we make sound investments for our members, PERA invests in our employees’ growth through training and leadership opportunities.

To promote wellbeing, we offer hybrid or flexible working options for most roles and a total rewards and benefit program including health, dental and vision coverage - eligibility starts the first day of the month following the date of hire for most plans; generous paid time off and volunteer hours; pension and retirement plans, including PERA’s defined benefit plan, 457 defined contribution plan, and 401(k) employer match, as applicable; tuition assistance; free, convenient on-site parking or RTD subsidy; free on-site fitness center to stay active; employee assistance program; training, leadership and mentoring programs and more. PERA is a Public Service Loan Forgiveness qualifying employer.

To learn more about life at PERA, watch this video or visit www.copera.org/careers.

Position Title:  Insurance Administrator
Division:  Insurance Division
Reports to:  Insurance Manager
Job Status: Full Time / Non-Exempt
Salary:  $24.00 - $28.75 per hour, commensurate with experience
Posting Dates: 1/5/2024 - 1/21/2024