Instructional Technology Support Specialist (Remote)

Galen College of Nursing is a vibrant and growing, single-purpose nursing college focused on expanding access to quality nursing education. Our culture is at the forefront of everything we do. Galen's fundamental goals are to be the best place for nursing education and the best place to work and one cannot be true without the other.

At Galen College of Nursing, we want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:

• Tuition Reimbursement/Assistance Programs
• Paid Personal Leave
• 401k (100% annual match - 3%-9% of pay based on years of service)
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)

As you consider joining Galen, please carefully consider how you will model the culture we embrace and look to sustain. A culture where good ideas can come from anywhere and transparency is vital. Respect, accountability and integrity are non-negotiables, and commitment is created and sustained through the development of all employees. We care about each other and our students. We look for ways to exceed expectations and we are always looking for ways to improve and grow, while delivering the promise of extraordinary nursing education, matched only by a commitment to our students' success. If you feel our culture aligns with your strength of experience, attitude and authentic desire to work with great people to help changes lives, we'd love to talk!

Galen College of Nursing is looking for an Instructional Technology Support Specialist to provide direct support to an assigned academic department or campus to assist Faculty, Program Directors, Department Chairs, and Deans in the utilization of classroom technology, configuring and maintaining web-enhanced and online courses, provide technical assistance for the course staging process, and weekly maintenance and monitoring of web-enhanced and online courses. Additional primary duties include implementing LMS applicable, CRF approved course changes such as revising course content pages, rubrics, gradebook configuration, and other LMS native content. Ensures course standards are met as part of continues quality improvement standards such as student success, faculty retention, and customer satisfaction.

Responsibilities:

Essential Duties:

• In direct service of an academic department, collaborate with deans, faculty, and instructional design team to ensure that courses are accessible and functional for faculty and students.
• Provide staging course setup support to online faculty.
• Review staging courses using the staging course checklist criteria.
• Review live, master, and staging courses for accuracy as compared to the syllabus. Communicate with faculty and dean when inaccuracies are identified and make revisions as directed.
• Finalize staging and master courses, making sure that the layout of each course is consistent with programmatic expectations and key components are present (syllabus, course maps, etc.).
• Update basic content in courses as directed (make revisions to gradebook, rubrics, course outcomes, student learning outcomes, reading assignments, etc.).
• For ground based positions, provide support for computerized testing and instructional classroom technology.
• Works closely with the online team and the ground campus administration in support of applications utilized by faculty in the delivery of online, hybrid, and web-enhanced courses.
• Utilize critical thinking and prioritization skills, to ensure that the online courses and projects are completed in a professional and timely manner.
• Identify patterns where there are gaps in the faculty's compliance with Galen's staging course
  • and facilitation expectations as needed.
• Provide direct support to faculty for hosting web conferences.
• Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screencast-O-Matic, ERC, etc.).
• Create technical support and "How-To" video to assist faculty and students.
• Maintain records and prepare weekly, monthly, and annual reports as directed.
• Document current and new processes.
• Course monitoring for basic facilitating expectations.
• Provide additional assistance to manage tier 1 support tickets for internal Online Support ticket system (i.e., OSTickets).

Other Duties:

• Collaborate with faculty, staff, students, IT, Academics, and Instruction as needed.
• Engages in continuous quality improvement.
• Participate as a team member in support of Galen's iCARE principles and efficient departmental functioning.
• Perform other duties as assigned.

Qualifications:

Education: A minimum of an Associates' Degree; Bachelor's Degree preferred.

Experience: Minimum of one (1) to two (2) years' experience working with a learning management system. Previous learning management technical support or information technology support experience in higher education desired.

Special Qualifications:

• Working knowledge of Microsoft Office products. Working knowledge of HTML.
• Must have excellent interpersonal, written, oral and technical skills.
• Must be highly organized with the ability to work in a team environment, multitask, and prioritize projects.
• Flexible schedule to provide occasional weekend support, scheduled around term starts.
• Ability to demonstrate initiative, critical thinking, and effective communication skills while responding to multiple priorities and demands.
• Must be internally motivated, have a strong sense of urgency and ability to work under pressure to meet deadlines.

Physical/Mental Demands & Work Environment: Must be able to sit at a computer desk for up to eight (8) hours per day

Degree of Supervision: Minimal.

Galen College Values:

Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.

Character: I act with integrity and compassion in all I do.

Accountability: I own my role and accept responsibility for my actions.

Respect: I value every person as an individual with unique contributions worthy of consideration.

Excellence: I commit myself to the highest level of quality in everything I do.

We are Galen College of Nursing. Our focus is nursing education and our students' success is all that matters. We offer a unique educational experience we call Pure Nursing. Our knowledgeable and caring faculty and staff take personal interest in helping our students achieve their goals. Galen College is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate and Master's Degrees. The baccalaureate degree in nursing program at Galen College of Nursing is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate degree program is accredited by the Accreditation Commission for Education in Nursing (ACEN). For complete information related to Galen's accreditation status, please visit our website

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.