Inspection/Service Administrator

Western States Fire Protection (WSFP) and its subsidiaries are more than a company.  We are a family of unique individuals committed to our purpose, our values, and each other.  And we believe in making our own luck, creating our own opportunities.  WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.

Protecting lives and property since 1985, WSFP and its subsidiaries specialize in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.

What we offer:

• Health, Life, Dental and Vision Insurance
• Employee Assistant Program
• Flex Spending (FSA) (Cafeteria Plan) and HSA
• 401(k) Plan - Matching up to 3%
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
• Paid Holidays 
• Tuition Reimbursement
• Annual Discretionary Bonus
• Employer Paid Life Insurance
• Gym membership reimbursement

Inspection/Service Administrator 

The Inspection/Service Admin is responsible for setting inspection schedules, collecting and filing all field documents, invoicing, and conducting clerical functions. He/she may assist other branch personnel in a variety of administrative roles.

Job Responsibilities

• Communicate with sales team and clients to schedule appointments, address inquiries, and provide updates on service requests. Ensure a high level of customer satisfaction
• Coordinate the scheduling of service technicians for repairs. Efficiently allocate resources to meet customer demands and prioritize urgent requests.
• Generate and process invoices for completed services, track payments, and manage accounts receivable. Coordinate with the finance department to ensure timely and accurate billing.
• Forecast future manpower requirements.
• Provide general administrative support for managers and staff
• Create, type, and distribute internal and external correspondence
• Maintain various types of records
• Complete special projects as required
• Accomplish responsibilities as required using business software as approved by WSFP
• Offer suggestions and solutions on improving efficiency of general procedures.
• Develop positive and ongoing relationships with customers and team members.
• Other duties as assigned 

Job Qualifications

• High School Diploma or GED; or one to two years of related experience and/or training is preferred
• Possess proficient computer skills with working knowledge of business software applications (Microsoft office, Outlook)
• 1-2 years basic office experience and scheduling experience is preferred 
• Ability to multi-task in a fast paced environment
• Possess excellent written and verbal communication skills.
• Puts forth a courteous, friendly, helpful attitude at all times when coordinating schedule with customers or dealing with other associates
• Possess a valid driver's license; in accordance with company policy 
• Willing to pass a post-offer drug screen test and background check

Additional Requirements

• Typing Speed 50 Words Per Minute preferred
• Basic Computer Skills
• Database Software (Oracle, Access, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Personal Computers
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)

All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.

VEVRAA Federal Contractor