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Form of workJob description
Inside Sales/Call Center/Sales Operations Manager for Leading Event/Craft Supply Company
Category: Customer Service and External Support
We are looking for a top-notch candidate to fill this position in our company to supervise our customer service team, inside sales department (call center), logistics department and the general office operations. We are seeking someone with experience in the WHOLESALE INDUSTRY (vs. retail) and who excels in both sales and people management. Industry contacts are a plus. Ability to make us “Amazon Like” is the goal. This is a rare and unique opportunity for the right person!
Roles and qualifications:
The candidate will need to learn all aspects of the product, customer base and the sales representative team. You will be the leader in the office for customer service and daily management decisions. This position influences marketing endeavors and sales out-reach to existing and potential new customers. You will be responsible for some light HR duties and general office projects.
- Ability to train and track upselling
- Ability to implement and track KPIs
- Create and track production/performance level reports
- Leadership skills & personality
- Management of customer service team, shipping department & inside sales department (Call Center)
- Excels in sales & customer service
- Ability to determine priorities & guide the functioning of the office on a daily basis
- Create and manage short & long-team projects
- Ability to solve customer issues
- Possess business savvy & analytical skills
- Thrive in fast-paced, ever-changing environment
- Ability to negotiate
- Strong Logistics experience
- HIGH SENSE OF URGENCY
- High Energy
- Ability to SELL and provide SALES TRAINING
Following Skills/Experience a plus:
- Five of more years of wholesale experience preferable
- Excellent computer skills
- Website/e-commerce knowledge
- Familiarity with vendor guides & shipping logistics
- Management of service vendors
MUST BE BILINGUAL ENGLISH/SPANISH
