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Form of work
SalaryEIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and value-added fabricated parts for the electrical OEM, motor repair and assembly markets.
Our culture is highly innovative, collaborative and focused on building and maintaining relationships that allow us to surpass our customers’ expectations. We embrace the qualities that make each of our team members unique and develop each other’s skillsets so that together we can be stronger than the sum of our parts.
Job Description
EIS is growing its presence on the internet. We’ve redesigned the company site to become a self-service hub, but most of our customers still don’t know the great news! We need digitally savvy, customer-focused professionals who can help our customers learn about the new site. The Inside Sales Specialist – eCommerce is responsible for learning all aspects of the sales and customer service process to provide support and assistance. Come and grow with us!
Responsibilities
- Respond to and manage customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders.
- Ensuring the EIS Website is reflecting accurate, up-to-date content.
- Migrate existing customers placing phone orders over to ecommerce.
- Assist customers with ecommerce questions, including but limited to how to fully optimize the self-service experience (placing orders, responding to chat inquiries, invoicing, tracking, order history, quotes, etc.).
- Provide feedback to management and production regarding customer needs and concerns.
- Performing Live Chat assistance for Customers while using the website.
Qualifications
- 2 – 3 years of customer service work experience; preferred if within eCommerce.
- Education – College Degree in related business field is preferred but not required.
- Proficient in Microsoft Office
- Experience with SAP is preferred.
- Excellent communication skills
- Proficient analytical skills
- Strong verbal and written skills
- Able to work in a team environment and fulfill objectives with minimal direct supervision.
- Innovative, proactive and self-directed.
- Able to focus on goals and develop a work plan that produces desired results
