Inside Sales Representative

We're Not Just in the Packaging Business-We're in the "Wow" Business

Pregis is Hiring!
 

Why Join Pregis?

Pregis is in the packaging business to protect what matters.  We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions.  If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA. 

Position: Inside Sales Representative (Aurora, IL)

THE OPPORTUNITY:

As an Inside Sales Representative you will work collaboratively with our Operations and Sales teams to WOW our customers by building meaningful relationships with them and passionately driving to exceed their expectations. We are looking for a result-oriented associate with an understanding of servicing trade customers by providing comprehensive product and service information and resolving issues.  The ideal candidate will work on our business-to-business team. 

We live to deliver WOW!

WHAT YOU WILL BE ACCOUNTABLE FOR:

You will be empowered to take ownership of all aspects of each customer interaction and be expected to work collaboratively across all functional departments to ensure the highest levels of customer satisfaction. This position will be responsible generating revenue by maintaining existing customer base and provide lead generation for new customers. Developing sales opportunities by identifying potential accounts and soliciting new customers.  Partnering with sales executives to manage priorities and provide customer focused strategies and solutions. 

A typical day for a Inside Sales Representative may include:

• Generate revenue on accounts by tracking, maintaining, and initiating feedback and building rapport within business
• Initiate or Respond to customer's communication (voice/email, etc) within in a prompt and professional manner through proper communications.
• Key role in growth and development of account relationships for the company.
• Oversee relationships with existing accounts
• Identify needs and requirements to promote company's solutions and achieve customer satisfaction. 
• Maintains existing customer base relationships and sales dollars. 
• Proactive review of business patterns to identify opportunities to increase sales of existing products, uncover new opportunities and recover lost sales.
• Identify various contacts within each account to deepen relationship
• In depth knowledge of Pregis PolyMask capabilities and be familiar with the entire Pregis offering for cross selling lead generation
• Maintain accurate and organized reporting for all accounts
• Partner with Business Development Manager and Account Managers
• Establish blanket and agreement programs with existing and new potential customers. 

• Have in depth knowledge of all Pregis Polymask capabilities  
• Advanced product knowledge, processes, and departmental policies

• Prepare timely and accurate quotations to existing and potential customers.
• Working within established policies and guidelines to provide timely and accurate price quotes and freight options to partner with applicable sales team member to win accounts

• Advanced product knowledge, processes, and departmental policies
• Document key customer engagements and value provided to customer for retention efforts into Pregis CRM (C4C) to ensure customer service expectations are documented internally
• Proactively calling existing and prospective customers to generate revenue opportunities for the business
• Working with the Customer Success Manager to train other team members; and update/maintain documented procedures to support internal ISO requirements

WHAT WE VALUE IN A CANDIDATE FOR THIS ROLE:

Our culture and our team members are what sets us apart at Pregis. Our core values of Customer Focus, Passion for Driving Results, Integrity, Innovation, and Collaboration define who we are and this is reflected in everything that we do on a daily basis. You will have the opportunity to work with an experienced and passionate team that work diligently to ensure we meet our customer commitments and operational performance metrics.

• Organized: able to simultaneously coordinate multiple projects and resources to enable timely completion of all tasks and projects.

• Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data and make quick decisions.

• Team-Oriented:collaborates with direct and indirect team members to collectively address problems and develop solutions; effectively trains and delegates where appropriate.
• Proactive:consistently drives toward continuous improvement, in self, team and direct work, driving business growth every day.
• Communication:ability to convey complex concepts in a comprehensive manner; ability to effectively communicate with customers and wide array of co-workers; excellent oral and written skills.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Associates or BS in Business Administration or related field preferred
• Proven experience (1-3 years) of Inside Sales experience, working with multiple product/service categories and a highly demanding, customer focused environment
• Professional selling skills
• Extensive knowledge of Inside Sales and customer service principles
• Excellent computer skills including MS Office; ability to manage and analyze large data sets and build customer reports
• Solid business acumen, management, and problem-solving skills; ability to solve problems across multiple disciplines internally and externally
• Knowledge of outbound calling techniques and Inside Sales reporting requirement.

• Solid experience with customer service software and CRM tools.
• Ensure all processes and key measurable are adhered to
• SAP experience is preferred

#PM

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis.  We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC.