Inside Sales Representative (Remote)

What you'll be doing as an Inside Sales Representative:
As an integral part of the sales team, the Inside Sales Representative, will interact, manage and expand at multiple levels with high value accounts. The role is responsible for developing relationships with existing accounts in an effort to grow them to be Enterprise-level accounts (Enterprise Customers at 4over include 2 groups: Large franchises and Named Accounts), manage new business opportunities, maintain and grow mid-tier account base. This role aims to blend simplicity of ecommerce, strategically upsell and cross-sell. For an extensive list of duties and responsibilities please refer to the attached job description.

Schedule: Primary schedule will be 8:00 AM – 5:00 PM, Monday – Friday, or similar. This is a remote position based out of the United States, preferably: Arizona, Texas, Illinois, Ohio, Florida, New Jersey.

Tentative start date of February 1st, 2024.

Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound calls/emails
• Learn and develop industry knowledge
• Research prospects, identify key decision makers and grow revenue base
• Maintain and expand prospect database to generate pipeline
• Communicate and liaise with Director of Enterprise Sales
• Regularly review high potential accounts with Regional Account Managers and determine succession plan where applicable
• Successfully manage client relations, providing excellent customer satisfaction and strategically upsell/cross-sell
• Communicate clearly and effectively with customers and collaborate with internal teams ensuring strong collaboration and rapid issue resolution
• Identify and resolve order/experience trends and delegate resolution to appropriate internal teams
• Monitor customer health, satisfaction, risk, and revenue growth regularly
• Understand performance metrics and their impact on customer satisfaction and revenue performance
• Develop and present quarterly business reviews for key strategic accounts as agreed with Director of Enterprise Sales
• Successfully implement cross-sell/up-sell opportunities with Sales, Product Development, and Marketing.
• Timely follow up on key estimating opportunities
• Timely follow up on key API opportunities, as agreed with Director of Enterprise Sales
• Attend all department/company meetings
• Other duties as assigned

For an extensive listing of duties and responsibilities please refer to the attached Job Description.

Minimum Qualifications

• Minimum of one (1) years previous experience as an Inside Sales Representative within the Print Manufacturing Industry
• General PC knowledge including Microsoft Suite
• High school diploma or equivalent

Preferred

• Bachelors Degree

4over Company History:

4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Health and Life Insurance-

• Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
• 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
• Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan

• New employees are eligible to enroll the first of the month, following 1 month of employment
• Semi-annual open enrollment (January 1st and July 1st)
• Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
• Immediate Vesting

Holidays and PTO

• 9 Paid Holidays
• Accumulating PTO to be used after 90-days of continuous and active full-time service

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.