Inside Sales Representative I - Print Retention

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.
Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.
Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via DayforceJob postings directing you to complete an application on other external sites may not be valid.
To connect with us, visit www.gannett.com
Job Posting:
Outbound Retention Specialist Representative
Gannett's Outbound Call Center is seeking full-time Outbound Retention Specialist representatives to join our team.
Are you looking for a great career opportunity? Then we want YOU!
We are the largest U.S. newspaper publishing company. Our publications include the national newspaper USA Today, as well as award-winning local newspapers like The Courier-Journal, The Detroit Free Press, The Arizona Republic, The Indianapolis Star, and The Cincinnati Enquirer just to name a few.
This is a full-time position including a base salary plus commission.
What we offer: As a part of Gannett Co., Inc., we offer a dynamic, community-focused environment where individuals are rewarded for exceptional performance. We offer competitive salaries and benefits, including health care, dental and vision coverage, flexible spending account, 401(k), paid time off, and tuition reimbursement.
Responsibilities:

• To retain, restart and sell home delivery subscriptions via phone-targeted scripting, and sales/retention techniques.
• Maintain retention at acceptable levels. Meet established criteria for EZ Pay conversions, in addition to schedule adherence, talk time, after-call work, presentation per hour, and sales per hour.
• Follow up with current customer accounts for customer service issues delivery verification, to collect payment to follow up on stopped accounts to resell/restart.
• Provide excellent customer service to internal and external customers. Be professional, courteous, and timely in every interaction, conveying to all external customers our appreciation for their business.

Requirements & Qualifications:

• Pre-employment background screening is required.

• Confident and engaging personality
• Excellent verbal communication
• Ability to display empathy and personalization with each customer interaction
• Ability to multitask - typical tasks involve account research, functions on-screen, remaining engaged with customer
• Strong ability to use technology
• Must have excellent attendance, be punctual, and have a desire to make a positive contribution to the team
• Open to receive and apply feedback
• High School diploma/GED required
• Retention, sales, or call center experience is preferred but not required.
• Evenings shifts and (some Saturdays may be required)

Benefits:

• Base Pay Plus Commission
• Paid Training
• High Earning Potential
• Work-from-home positions Available (after successful completion of training)
• Business Casual Work Environment

About us: "Gannett Co., Inc." (NYSE: GCI) is a next-generation media company committed to strengthening communities across our network. With more than 250 markets internationally, it is known for Pulitzer Prize-winning newsrooms, powerhouse brands such as USA TODAY, and specialized media properties. From local to national, we engage the country to tell its stories.
We have created a powerful network of brands and capabilities that position us well to ensure and preserve the future of local journalism.
With deep roots in cities and towns across the U.S. and the U.K., our company brings a long-standing history of investing in journalism. Our mission is to make communities stronger. We inform and engage them - as an award-winning, trusted news organization, and as a modern media company pushing the boundaries of what content is, how it's experienced, and how it's used.
In addition, we share a commitment to supporting local commerce, enabling businesses to connect with customers and to thrive.
We will continue to connect people to content that matters, and businesses to the customers that they want to reach.
Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee's race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant's disability or religion, to complete this employment application and/or any other process in connection with an individuals' application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.'s Recruitment Department at Recruit@gannett.com.
Other details

• Job Family Sales
• Job Function Inside Sales
• Pay Type Hourly

Apply Now