Inside Sales Representative - eCommerce

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.
People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.
Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.
Visit our careers page to see what exciting opportunities and company perks await!
Job Description:
We're seeking an Inside Sales/Customer Service Representative for our Chandler, Arizona office to assist clients that are purchasing through our E-commerce platform, www.microchipDIRECT.com. This role demands top-tier service to both our internal and external clients, providing support, with a commitment that surpasses client expectations. The successful candidate will manage and support direct business using our systems, serve as the primary liaison between clients, buyers, and corporate, comprehend clients' purchasing processes, interpret reports and the data within them, and cultivate partnerships with field sales, corporate personnel, including our business units and clients.
Key responsibilities include:

• Providing exceptional customer support for Microchip eCommerce Channel customers
• Handling phone calls, online live chat requests, and email requests to support customer needs, including order support and change requests
• Managing returns requests and addressing any other queries from customers ordering via www.microchipDIRECT.com - Assisting and training customers to understand our online services to improve their experience
• Acting as a bridge between customers and the factory, including the sales teams
• Participating in programs and campaigns to attract more customers and boost sales, which may involve proactive calls to customers
• Understanding the customer's business and products to offer complementary solutions
• Learning and understanding Microchip products and services

Requirements/Qualifications:

• Bachelor's Degree or equivalent with a minimum of 2 years of experience in Customer Service or a related role.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills for dealing with various clients with empathy.
• Proficiency in Microsoft Windows applications, including Excel, Word, and PowerPoint.
• Team player with a positive attitude, self-motivation, and attention to detail.
• Effective time management, problem solving and prioritization skills.
• Familiarity with Salesforce CRM service console is a plus.
• Previous Inside Sales experience in the Semiconductor field is preferred but not required.
• Flexibility in working hours to accommodate communication with international team members.
• The role offers a hybrid schedule with 3 days per week in-office.

This position is not eligible for Microchip immigration sponsorship.
Travel Time:
0% - 25%
Physical Attributes:
Hearing, Seeing, Talking, Works Alone, Works Around Others
Physical Requirements:
sitting 90%
Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
For more information on applicable equal employment regulations, please refer to the EEO is the Law Poster and the EEO is the Law Poster Supplement. Please also refer to the Pay Transparency Policy Statement.