Inside Sales Representative

About Freedom Motors USA:

Freedom Motors USA is a dynamic and innovative company committed to serving the community by delivering exceptional products and service, while creating meaningful customer experiences. We don’t just sell cars; we change the lives of our customers and their families with our innovative and custom wheelchair accessible vehicles.

Inside Sales Representative Job Overview:

As an inside Sales Representative at Freedom Motors USA you will be responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships.

Responsibilities:

• Respond to inbound sales inquiries via phone, email, and live chat
• Make outbound calls to potential customers to generate new leads and sales opportunities
• Continue and maintain long-lasting relationships with clients
• Qualify leads based on customer needs, budget, and timeline
• Follow up with leads and maintain regular communication to move them through the sales funnel
• Maintain accurate records of customer interactions and sales activities in the CRM system
• Verify and update existing customer information
• Identify and escalate priority issues
• Document call information according to standard operating procedures
• Route calls as appropriate and per standard operating procedure
• Complete daily tasks by the end of each business day
• Consistently meet or exceed daily, weekly and monthly metric goals
• Collaborate with the sales team to ensure a seamless customer experience

Qualifications:

• Previous experience in Inside Sales or customer service preferred
• 3+ years customer service experience
• Ability to multitask and prioritize in a fast-paced environment
• Strong organization skills
• A proactive and results-driven mindset
• Exceptional Written and Interpersonal communication skills
• Exceptional problem solving capabilities
• Strong computer literacy
• Ability to read and comprehend complex instructions and information
• Bilingual is highly preferred

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• Are you able to work weekends?
• What makes you a superstar?

Experience:

• Sales: 2 years (Preferred)

Ability to Commute:

• Battle Creek, MI 49015 (Required)

Work Location: In person