Inside Sales Rep- Markets

Principal Responsibilities:
As an Inside Sales Representative your responsibilities would include:

• Responsible for ensuring achievement of revenue and profit objectives for assigned territory. Provides service and sales support for Individually managed and Outside managed accounts by coordinating services, developing, prospecting and managing new and existing business, by utilizing Messer Pro Sales Process.
• Maintain customer relationships and maximize profitability through deep understanding of customer value and territory structure, including competitive landscape, industry value creation opportunities, and individual passion to win
• Develop core competencies that will lead to progression to Outside Account Manager role
• Increase territory profitability and revenue through coordination with Outside Sales team and field through an in depth understanding of territory
  
  • Defends business; manages contract expiration dates
  • Achieves price increases within territory
  • Team with Field Reps to manage and grow business through Outside or Inside Channels
  • Value Creation through application knowledge, product knowledge and customer insight
• Customer acquisition, satisfaction and retention
• Prospecting from multiple sources to develop new business
  
  • Prospects and generates leads to develop new business, including a blend of cold calls, Inbound and Outbound marketing activities, internal/external sources and additional use at existing customers (Explore)
  • Allocates time to network, qualify and follow up on leads, responds promptly to information requests in order to grow revenue and volume of product (Explore & Prospect)
  • Works own network proactively, leveraging access with existing customer relationships to obtain referrals, and generate leads, and potential additional use with existing customers (Prospect, Explore)
  • Plans, schedules, and conducts prospecting calls efficiently; engages Commercial Development when appropriate (Explore, Establish)
  • Actively utilize and manage the Qualified Lead Management database (Salesforce and HubSpot)
• Team with Field Reps to access new prospects, present our product service offering and bring in new business through Outside or Inside channels
• Consistent use of Messer ProTools
  
  • Qualifies prospects to Establish/Evaluate stage to determine viability and appropriate time investment; if non-productive, sets appropriate follow up and shifts priority towards productive opportunities
  • Completed and up to date Opportunity Roadmaps and Account Action Plans (Business Development)
  • Maintains At-Risk Profiler for all renewals within 24 months of contract termination date or due to customer circumstance change, including opportunity and account action plan to establish proper Messer North America pricing levels for each target renewal (Account Management)
• Training and Development for Succession into an Outside Account Management Role
  
  • Obtain a deep understanding of the end to end sales process
  • 'Bench' for future Account Management role
• Safety
  
  • Ensure safe, respectful and environmentally sound business practices throughout the Sales organization
  • Commitment and compliance to Messer North America's 'Golden Rule' policies
  • Resolve Non Compliant Customer Sites to meet Messer Safety standards
• Perform other duties as assigned.

Qualifications

• Selling skills and negotiations, Problem solving, Written and oral communication, Product/Process knowledge, Time and territory management, Customer Relationship Management, Planning and organizing
• In lieu of Bachelors degree, HS and 5 years experience in Customer Care, IS, sales or equivalent Messer North America role can substitute.
• Prior industrial/sales/commercial experience in gas industry, chemical/other manufacturing desiredor a graduate of Messer's Graduate Development Program (GDP)
• Messer North America Pro certification preferred
• High level of critical and innovative thinking; questioning/probing skills to uncover issues and create value for customers; sense of urgency and responsiveness to take immediate action to resolve customer issues required
• Excellent phone, customer focus, and negotiation skills essential, as well as the ability to build rapport and probe for information over the telephone.
• Strong business and financial acumen; proficient presentation skills, and sound planning and organizing skills essential
• Must be self starter, accountable, goal and achievement driven and able to perform through self and as part of a team
• Detail orientated with superior time management skills.
• PC skills required including CRM/CRM equivalent, MS Office with Excel and PowerPoint

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)