Inside Sales Manager

PURPOSE:

The Inside Sales Manager (ISM) will oversee the daily sales and operations of our Camarillo, CA Location. The ISM will manage office staff, organize the various tasks involved in customer service, sales, and project management. This position requires that the individual focus on customer relationship, managing sales of the company’s products and services, tracking, investigating, and reporting sales information, while providing customer service. This position will require project management ranging from small to large scale projects. This position reports to the Sales Director.

ESSENTIAL DUTIES:

• Customer Service

• Project Management

• Hire and manage office staff

• Maximize profits

• Establish customer relationships

• Establish pricing structures

• Meet/exceed sales goals

• Organizes, Leads and helps execute projects that fall outside the scope of regular duties

• Plan and implement workflow processes to strengthen department efficiency

• Track project progress and maintain budgets

• Work collaboratively with Customer Service Support Manager to distribute tasks for ensure completion within the scheduled timeline

• Resolve conflict

• Professional and courteous ongoing contact with customers before, during and after a sale; includes taking phone orders, email or other electronic communication and servicing our walk-in customers.

• High energy and a willingness to learn.

• Prepare quotes, contracts, and responses for current and potential customers on assigned special projects.

• Able to meet deadlines.

• Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.

• Coordinate with other departments in handling purchase orders and providing service to customers in a timely and accurate manner.

• Understand and apply SMACNA standards both for standard ductwork and industrial scope work

• Data entry/Order processing

• Solve customer issues and make quick decisions under pressure.

• Performing quality control on the project throughout fabrication to maintain the standards expected.

• Identifying and managing potential risks of multiple projects

• Negotiate Effectively

• Adhere to all company policies and procedures.

• Support our company’s foundational values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and other ways that make SDF a company of choice for employees and customers.

• Other duties may be assigned

Job Qualifications

Must be able to perform all the essential duties of the position satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Highschool Diploma required; Bachelor’s degree preferred.

· Minimum 5-10 years of experience in Sales and/or Management.

· 5-10 years HVAC/Sheet Metal Industry experience

· Demonstrated success in client acquisition, retention, and client relationship expansion.

· Organized and Manages Times effectively

Proven Leadership Skills

Benefits:

· 100% employer-paid medical/dental/vision for employee

· Vacation and Sick time - accrued throughout year

· Paid holidays

· 401(k)

· Supplemental benefits: Life, Accident & Critical Illness plans