Inside Sales / Customer Service Agent

Your Career Starts Here

This is an entry-level position with many opportunities for rapid career growth and advancement. You will start on the front lines, helping our customers succeed, and this will give you an understanding of our business, and how we serve our customers. It doesn't end here. We are employee-centric and want to arm you with the skills to succeed here and abroad. We encourage employees to grow into new positions and take on new challenges and new roles. Previous employees who have started in this role have moved on to Administrative Assistant, Marketing Assistant, Content Specialist, Operations Assistant, Product Data Specialist and Inside Sales Representative within 6 months and have continued to grow into the roles of Administrative Manager, Operations Manager and Executive Sales Representative within one year. If you are driven, ambitious, like to exceed expectations and are wanting a role to jumpstart your career and professional growth, this job might be for you!

A little about Homize:

Homize is a leading corporation in the online cabinetry industry, with over 10 years of experience.  We want highly motivated Representatives for our call center team.  

As a representative, you will be expected to use your experience and personality to generate sales and fuel customer retention.   This role will be part of the initial contact team for customers interested in our products and will be responsible for assisting customers in completing purchases online and over the phone, as well as informing customers of our products and services.

Essential Duties and Responsibilities:

• Meet or exceed daily productive goals
• Build relationships with customers to enhance sales and overall business
• Communicate professionally via telephone, live chat, and/or email
• Receive inbound calls from current and potential customers/contractors
• Place outbound follow-up calls 
• Send emails and make outbound calls to follow up on leads
• Manage your leads/calendar/time efficiently to ensure that all monthly sales goals are met
• Customer Care!
• Answer questions about the product details, the company, and issues with account for the customers
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
• Work cross-functionally (Sales, Technical Services, Operations) to resolve customer issues in world-class fashion
• Responsible for customer retention, customer growth, customer satisfaction, and conversion of new customers into retained customers
• Perform basic account maintenance activities
• Meet quality assurance requirements and other key performance metrics
• Phone Sales!
• Performs other duties as assigned

Specific Knowledge, Skills and Abilities:

• Excellent interpersonal, written, and oral communication skills
• Strong work ethic and self-starter can do-no quit attitude ready to take charge of your career
• A professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Able to demonstrate strong influencing and closing skills
• Ability to learn and navigate new software quickly
• Ability to type 35 wpm+
• Bachelor’s Degree preferred, but not required
• Goal oriented
• Confident, dependable, and responsible individual ready to go to work and be well compensated
• Team player and work adequately with others
• Candidates with college education in a business-related field are strongly encouraged to apply!

Job Type: Full-time