Inside Sales-Contractor Utility/Telcom

Salary: $26 to $27.50 depending on related experience

Contractors Inside Sales Job Duties and Qualifications

 

Our Company:

General Pacific, Inc, is one of the leading wholesale stocking distributors in the Northwest region of the U.S since 1965.  Our company is a utility distribution provider serving the electric, water, telephone, and communication utility markets.  We have been in business for over 55 years and have built a long-lasting relationship with our customers by providing them with quality products and value-added services. Our overall primary goal is the complete satisfaction of our utility customers.  Our company strives to maintain adverse and well-educated staff to serve our customer’s needs.

We are seeking to hire a candidate who can fulfill the Inside Sales Contractors position in our growing company that offers benefits with opportunities to advance and learn alongside accomplished business leaders.
Primary Duties:

• Promotes and maintains corporate image through consistent and quality service and establishes and maintains positive working relationships with customers, vendors, and co-workers.
• Analyzes customer business opportunities and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability.
• Generates new and repeat sales by providing customers with technical data on materials and products as needed and information on alternative materials and products when available.
• Recommends alternative products based on cost, availability, or specifications.
• Determines customer requirements and expectations to recommend specific products and solutions.
• Increases sales and average order size using cross-selling, up-selling, and add-on sales.
• Educates customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction.
• Contact manufacturers and representatives for pricing and availability as needed.
• Quotes prices and credit terms following standard procedures and prepares sales contracts for orders obtained.
• Requests, reviews, and signs bid and performance bonds when required.
• Accurately processes customer transactions.
• Order and monitor contract materials as required by the customer.
• Obtains freight rates when quoting freight-sensitive materials.
• Obtains accurate information from vendors relating to the shipment and expected delivery dates.
• Estimates dates of delivery to customers based on stock and delivery schedule provided by manufacturers.
• Monitor scheduled shipment dates to ensure timely delivery and confer with the Operations Manager, Director of Purchasing, Expediter, and vendors to expedite as needed.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Communicate to the Director of Purchasing any unexpected increases or decreases in product demand.
• Fills requests for catalogs, information, or samples as needed.
• Liaises with Expediter to ensure return authorizations on time based on local stocking or manufacturer’s return policy and transmits to customer.
• Maintain a basic understanding of meter system operations.
• Remains current on consumer preferences by attending sales meetings and vendor training and reading trade journals.
• Maintains databases of customer and vendor contacts, updating as necessary.
• Other duties are assigned as needed.

Job Qualifications:

• Has the ability to establish and maintain an effective working relationship with co-workers, customers, vendors, and the general public.
• Ability to establish priorities, work independently, multitask, and proceed with objectives without supervision.
• Knowledge of utility electrical systems and components is preferred but not required.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Has the ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Capable of operating a PC and various software packages including, but not limited to, word processing, excel, e-mail, and internet applications.
• Capable of operating office equipment such as a printer, scanner, photocopier, and fax machine.
• Excellent verbal and written communication skills are preferred.

Benefits Include:

• Medical, Dental, and Vision Insurance - employee and their dependents
• Life and Disability Insurance
• Health Savings Account
• 401(k) Plan (15% Full Salary Employer Contribution, No Match Required)
• Paid Holidays
• Paid Vacation
• Paid Sick Leave
• Quarterly Bonus Program