Inside Sales Consultant Customer Service

Location: Detroit Metro

• Supports the consultative sales team and department managers by preparing quotations for requested products and services.
• Generates accurate and technically correct quotations of the Customer Service (CS) product portfolio and ensures customers are informed of service rates, part prices, service product offerings, and repair quotes.
• Works collaboratively with the Sales Team and CS Managers to determine service sales strategies for individual customer accounts.
• Cooperates with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders.
• Reviews purchase orders for accuracy, authorization, and supporting documentation.
• Verifies customer and order information against previously obtained information for accuracy.
• Ensures Customer Asset Information is correct and updated in KUKA database (Salesforce/SAP/CRM).
• Monitors and tracks overall aftermarket sales performance.
• Follows-up on parts and field service leads/opportunities generated by Field Service Technicians and Trainers.
• Creates and follows up on opportunities in Salesforce for recommended spare parts, Field Service, Engineering and Training
• Forwards opportunities to OM when an order is received.
• Management of consulting related customer complaints and claims.
• Assists Accounts Receivable (A/R) in collecting outstanding monies by supplying information and verifying contact data.
• Occasionally travels to visit key customers and trade shows.
• Independently responds to unsolicited customer requests for onsite service and support.
• Adheres to the Quality System and participates in continual improvements.
• Understands and follows safety regulations and identifies safety concerns.

• Bachelor’s degree from four-year college or university and two years of related experience and/or training or equivalent combination of education and experience.
• Prior experience using SAP, Salesforce, MS Dynamics.
• Prior Inside Sales experience preferred.
• Results oriented with a strong dedication to meeting customer expectations and schedules.

What we offer