Inside Sales Associate

Responsibilities:

· Receive customer inquiries and perform follow-up procedures including providing price quotes and new product information.

· Build rapport with customers and receive feedback regarding company products and services.

· Apply technical knowledge of company products and services to best meet customer needs.

· Assist in resolving customer complaints or concerns in a timely manner and notify management of problems.

· Follow-up on quotes and estimates.

· Answer incoming sales calls via telephone, written inquiries, email, or fax.

· Promote and effectively sell company products and supplies using.

· Clarify and fulfill customer requests/needs, present various selections of products and services, and provide pricing information as requested.

· Understand and respond to customer delivery needs.

· Process all paperwork for orders including sales contracts, prints, and related documentation.

· Provide admin support to Field Service (including but not limited to material charges, orders, job entry, billing, scheduling, quoting, purchases, reports, etc.).

· Aid purchasing department when necessary.

Requirements:

· General computer proficiency.

· Strong customer service and interpersonal skills.

· Strong verbal and written communication skills.

· Organized and detail-oriented record keeping skills.

· Ability to handle details and accurately meet the needs of multiple requests.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Inside sales: 3 years (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Wake Forest, NC: Relocate before starting work (Required)

Work Location: In person