Inside Sales Associate

Job Title: Inside Sales Representative

Job Status: Full-time, Salary, Non-exempt

Reports To: Branch Manager (directly) and VP of Sales (in-directly)

Summary:The role of an Inside Sales Representative is to work with customers to ensure a smooth sales process. This would include selling products to business and industrial establishments, contractors, or individuals.

Essential Duties and Responsibilities:

• Partner with outside sales professionals to strengthen relationships and ensure customer satisfaction.
• Field inbound calls and emails from existing and potential customers qualify sales opportunities of products and services.
• Work with outside sales, vendors and customers to quote bills of material.
• Prepare sales orders while working with the warehouse, other branches and vendors to coordinate delivery.
• Estimate delivery of material based on knowledge of company’s delivery schedule.
• Resolve customer order problems and complaints promptly.
• Report industry trends, competitive pricing and customer feedback to outside sales and management.
• Grow personal and customer understanding of products and services via various forms of vendor training, demonstrations and peer knowledge of features and benefits.
• Overcome technical and business objections from customers.
• Suggest the addition of products to inventory based on customer requests and vendor demonstrations.
• Other duties as assigned.

Education and/or Experience:

• Bachelor's degree (B. A.) from four-year College or university.
• One to two years related experience and/or training.
• Or equivalent combination of education and relevant experience.

Qualifications:

• Strong computer skills including MS Office and inventory software/databases; experience with Epicor Eclipse a plus;
• Must be self-directed, have excellent initiative and organizational skills;
• Excellent communication and collaboration skills – with vendors, customers, managers, co-workers and subordinates;
• Exhibits a strong ability to handle multiple demands with a sense or urgency, drive and energy.

Physical Requirements:

• The employee is regularly required to sit, stand, use hands to grasp/handle/feel, reach with hands and arms, and talk or hear. The employee is occasionally required to walk.
• The Inside Sales personnel may frequently lift and/or move material in the warehouse.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: