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Form of workJob Description
Responsibilities:
- Provide excellent customer service by creating proposals for fireplaces, gas logs, grills, fire tables, and outdoor kitchens to clients for new construction & retrofits, chimney repairs, dryer vent repairs, and air duct cleaning.
- Help answer phones, make follow-up calls on quotes, and greet guests in the showroom.
- You will be talking with clients about their proposals, handling information requests, and performing clerical functions such as emailing customers, preparing correspondence, and data entry.
- You will train to pass specific national certifications paid for by us and maintain those certifications with continuing education paid for by us. This leads to increase on pay and commissions for you.
SKILLS REQUIRED FOR THE POSITION:
Client Service:
- Attention to detail & Ability to problem solve.
- Will ensure that all relevant and pertinent information is detailed in the quotes, for customers, admin staff, and technicians.
- Handle high volume for proposals needed quickly.
- Responsible for follow-up after quotes are sent out.
- Help showroom guests and salespeople as needed and if needed.
Skills and Qualifications:
- Proven Critical Thinking aptitude.
- Attention to detail, problem-solving, excellent written and verbal communication skills.
- Excellent time management skills and ability to multi-task and prioritize work.
- A creative mind with an ability to suggest improvements.
- Managing processes and promoting process improvement when needed.
- Ability to learn and understand product lines and the basics of installation of various products. WE TRAIN - YOU LEARN AND APPLY.
- Knowledge or ability to acquire quickly the basics of construction parameters. WE TRAIN - YOU LEARN AND APPLY.
- Proficiency of clerical practices and procedures.
- Proficiency in MS Office (i.e. Excel and Outlook, in particular).
- Service Fusion system or similar CRM experience preferred.
Administrative:
- Will understand and comply with the Doodlebuggers Operations Manual (DOM).
- Data entry in Service Fusion per DOM (build customer account and jobs).
- Will call all customers to verify receipt of quotes & estimates.
- Learn to process signed quotes once received.
- Allocate and utilize available resources day-to-day to ensure successful task performance.
- Ensure security, integrity, and confidentiality of data.
- Always follow policies & procedures to improve operational efficiency.
Compensation: $35,360 - $41,600 Annually (based on certifications earned during training) + Commissions AFTER Certifications are earned.
Benefits:
- Health Insurance – Blue Cross Blue Shield.
- 401K Retirement Plan & Company Match 3%
- 7 Paid National Holidays.
- Vacation & Sick Pay.
- Vision & Dental Insurance available.
Schedule: Monday - Friday
This Job Is Ideal for Someone Who Is:
Humble -- Humble team members are quick to point out the contributions of others and slow to seek attention for their own. They share credit, emphasize team over self and define success collectively rather than individually.
Hungry -- Hungry team members are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity.
Smart -- Smart team members are interpersonally appropriate and aware. They have good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.
Adaptable/flexible -- enjoy doing work that requires frequent shifts in direction.
Detail-oriented -- would rather focus on the details of work than the bigger picture.
Achievement-oriented -- enjoys taking on challenges, even if they might fail.
Enjoys learning & improving -- enjoys learning and acquiring new certifications & expertise.
High-stress tolerance -- thrives in a high-pressure environment.
