Informations Systems Tech

INFORMATION SYSTEMS TECH- 2nd Shift

Mission statement

Superior health care and exceptional service for each person, every time.

Vision

To be a vibrant and thriving five-star center for health, serving as our community's first choice for health and wellness.

Our C.A.R.E. Values

• Compassion - I will treat everyone with kindness, acceptance, empathy, and understanding.
• Accountability - I will be trustworthy, responsible, and dependable while taking ownership of my actions.
• Respect - I will value the feelings, wishes, rights, and traditions of everyone without judgment.
• Excellence - I will strive to understand and exceed the expectations of others.

Benefits:

Medical Insurance- Three different plans to choose from

MASA- Medical Transportation Solutions

Health Reimbursement & Savings Account

Flex Spending Account/Dependent Care Spending Account

Dental

Vision

Identity Protection-Free

Hospital Indemnity

Life Insurance-Free

LTD/STD-Free

Voluntary Life & AD&D

403 (b) Retirement Plan- 4% employer contribution

ETO

EIB-Hospital contribution

JOB SUMMARY:

· Full-time- 2nd shift

INFORMATION SYSTEMS TECH

ESSENTIAL ACCOUNTABILITIES:

· Responsible for setup, patching, and deployment of PCs, applications, printers, scanners, and miscellaneous personal devices such as smartphones.

· Connect networkable devices to wired and wireless networks and troubleshoot basic networking problems.

· Responsible for new employee user accounts in Active Directory & Domain architecture, badging software, and software-specific user accounts.

· Manages and triages help desk database and user support requests.

· Provides Tier I problem resolution and support to staff.

· Performs complex software/hardware troubleshooting, patches, and re-installations in accordance with established SLAs.

· Provides frequent communication and follow-through during the issue resolution process.

· Responsible for on-call rotation for after-hours system support. Requires tech to wear a notification device such as a cellphone.

· Works closely with Nurse analysts to identify Electronic Health Record issues and assist with the escalation of tickets.

· Identifies system modifications to reduce user problems.

· Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).

· Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.

· Duties may require non-routine analysis, research, and follow-through.

· May act as a resource to others to solve problems.

· Other duties as assigned.

OTHER SKILLS:

· Practical understanding of scripting to include PowerShell, VB, and/or batch.

· Knowledge of current trends in the specific field.

· Demonstrated experience with standard software applications, including MS Office, Windows. Must have a strong dedication to customer service.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.