Information Technology Spec.

This position has responsibility for Information Technology (IT) policy and internal IT operations of the Department as well as serving as an IT advisor on major IT programs supporting healthcare and Medicaid.

Duties and Responsibilities

Provides support to all staff by utilizing professional methods that identify, clarify, analyze and produce solutions to IT problems. Serves as analyst to maintain, develop and improve systems. Works for the Chief Information Officer on all IT-related projects. Provides analyses of the Department's internal IT systems and provides policy support regarding external IT systems as they relate to systems changes required to implement the health care programs for the District's publicly funded enrollees. Identifies problems and issues and conducts preliminary analysis of internal IT systems to help determine nature of requirements, logical work and information flows. Builds and maintains customer service relationships with all user groups. Keeps abreast of new developments and solutions in computer technologies.

Establishes anticipated requirements for completion of work plans. Administers agency-wide network applications; provides technical support for the LAN/WAN environment and assists with end-user problems. Responsible for the implementation and daily operations of major computer hardware, software, and networks, including telecommunications and technical support services. Assists in configuring and supporting smart phones, and tablet devices. Troubleshoots all desktop and server-related problems and provides the necessary technical corrective action or forwards to management. Conducts maintenance and support of agency network and network applications. Provides technical support to other agencies technical, staff on the issues related to servers and related IT systems.

Qualifications and Education

Individuals must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers.
3. Oral Communication - Expresses information to individuals or groups effectively.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information.

And

Specialized Experience: Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to the next lower grade in the normal line of progression.

Licenses and Certifications
None

Working Conditions/Environment
The work is performed in an office setting, server room, or datacenter settings.

Other Significant Facts
Tour of Duty: Monday - Friday; 8:15 am - 4:45 pm
Duration of Appointment: Career Service – Regular
Promotion Potential: No known promotion potential
Pay Plan, Series and Grade: CS-2210-12
Collective Bargaining Unit: This position is represented by a collective bargaining unit and is subject to union dues thru payroll deduction.

Residency Requirement: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

Position Designation: This position has been designated as security-sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.