Information Technology Manager

Who we are:

Port Houston is the advocate and a strategic leader of the Houston Ship Channel, one of the most powerful economic engines in the state and the country. Port Houston owns and operates the public wharves and terminals along the Houston Ship Channel, including the area’s largest breakbulk facility and two of the most efficient container terminals in the country.

Through our leadership and our work, we help ensure the nation’s busiest waterway stays running to benefit the customers of the public facilities we operate, our surrounding communities and industries, and our region. Port Houston exists to move the world and drive regional prosperity.

The work we do helps build up our local community, supports the economy, bolsters goodwill for the state of Texas, and influences the outlook of the entire region. And this is only the beginning! Our best accomplishments are ahead of us as we expand the Houston Ship Channel and widen its reach to become America’s distribution hub for the next generation.

Who you are:

You are more than the work you do. We want your work at Port Houston to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high-performance culture that values your contributions and helps you reach your career goals.

Sound like the place for you?

Information Technology (IT) Manager Position Summary:

Provides IT leadership and support to any specific business partner of Information Technology Division. Ensures continued availability to Port infrastructure through IT services and resources. Provides technical guidance to current and new operation's technology initiatives, as well as management of IT projects as it related to IT services for the assigned business area.

Key Responsibilities/Duties:

• Ensure that IT services and resources are highly available and properly disseminated throughout the business area supported
• Conduct regular team meetings to ensure alignment with IT and port wide business needs
• Manage the timely delivery of high-quality technical support services to employees, contractors, and support staff at Port Houston’s facilities
• Engage internal and external customers on daily operations as it relates to Information Technology and support the efforts and projects that need Information Technology to achieve desired results
• Build and maintain vendor relationships in an effort to provide support for existing infrastructure and provide innovative ideas to current business environment
• Create and provide recommendations/proposals for technology updates and refreshes
• Establish trust good working relationship between IT Management and IT staff and within the team; provide opportunities that enhances current skills while challenging individuals to learn something different including soft skills
• Manage current IT projects deliverables and timelines
• Provide regular updates and status on specific projects and initiatives as specified or requested
• Manage issue/request processes, including escalation as necessary, to ensure timely completion of end-user issues and/or requests
• Manage process for communicating scheduled and emergency outage activities to leadership and the end-user community
• Determine root cause of issues and communicate appropriately to internal and external customers via the appropriate standard IT processes and procedures in a timely fashion
• Work with the designated business and IT stakeholders to evaluate technology solutions beneficial to Port Houston
• Develop project plans, expectations, and associated documentation and communicate to all team members and stakeholders
• Plan, schedule, and track project timelines, milestones, and deliverables, including the management of assigned resources, to ensure the project requirements are met
• Develop regular progress reports, proposals, requirements documentation, and presentations, IT Department leadership current on projects, tasks and activities
• Act as the liaison between the business and IT
• Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
• Perform other duties as required

Education/Experience:

· Bachelor’s degree in Computer Science, Computer Engineering, or related major from a public or accredited private academic institution required; additional years’ experience can be substituted in lieu of an undergraduate degree

· 5+ years of related Information Technology experience required

· Previous supervisory experience required managing 6+ team members

· Previous Port experience is beneficial, but not required

Knowledge, Skills, Abilities and Behaviors:

• Extensive knowledge of IT Infrastructure Including cloud and on-prem technologies
• Extensive knowledge of IT monitoring tools
• Proficient in Microsoft Office suite applications with emphasis on Excel, Visio, and Project
• Knowledge of underlying technology
• Proven track record of managing project to their full completion
• Strong Customer Service skills
• Comprehensive understanding of IT Process skills (ITIL) and IT Ticketing Systems
• Review, update and improve current and future IT processes
• Attention to details and effective organizational/documentation skills
• Strong decision-making, problem-solving and analytical skills
• Effective communication and interpersonal skills with all levels of employees, management, and customers
• Tactical critical thinking skills
• Negotiation and project management skills
• Ability to work in a fast paced environment
• Ability to execute and follow-through on Business and IT Master Plan(s)

Key Competencies Required:

• Leadership Presence
• Effective written and verbal communication
• Planning, Prioritizing, Follow-up, and Completion
• Managing Work Flow (includes Time Mgt)
• Coaches and Mentors
• Promotes Business Relationships

Port Houston proudly embraces diversity and Equal Employment Opportunity. Our teams reflect our commitment to celebrating diversity and creating an equitable and inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: $115,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Work Location: Hybrid remote in Houston, TX 77029