Information Technology Manager

IT MANAGER

This recruitment is open until the position is filled.

First review of applications will occur on February 15, 2024.

Annual Salary Range:

$112,243 - $149,845

The City of Tempe offers a comprehensive benefits package including:

• Pay Increases occur in July
• 13 Paid Holidays, 1 Personal Day, 8 hours Winter Holiday Leave
• Vacation Accrual; starts at 9.33 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical, Dental and Vision Benefits
• Wellness Program Discount on health premiums
• Medical Reimbursement Program; $53/month
• Tuition Reimbursement; $6,000/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.29% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457, 401K, and Employer contribution
• Position is eligible for 16 hours of additional Paid Leave

To view the employee benefit summary, please visit:

Employee Benefit Summary

Department / Division:

IT/ Real Time Crime Center

Job Type:

Full-Time Regular

Schedule:

Monday – Friday

8:00 a.m. – 5:00 p.m.

Job Number:

RC#902018

DESCRIPTION

This position will oversee the City of Temp’s Real Time Operations Center (RTOC), Service Desk and Embedded Services. A candidate possessing excellent negotiation, diplomacy, organizational, staff management and presentation skills will be best prepared to succeed in this role. This manager will consistently and clearly explain the purpose of a Real Time Operations Center (RTOC) to the department, City Leadership and to the Residents of the City of Tempe. This manager will work with other departments to develop Embedded Services operations in our Police Department, Municipal Utilities and other departments with unique needs.

Duties include, but are not limited to the following:

• Developing and implementing a successful Real Time Operations Center, accessible to all emergency services at the City of Tempe
• Coordinate the connection of camera feeds, both internal and external
• Coordinate training for the operation of Real Time Systems.
• Meet with City and Community executives to present on the importance of the RTOC and offering services.
• Lead our embedded services division, cultivating relationships with our Police, Municipal Utilities and other Departments.
• Monitor performance of our Service Desk as they continue to provide excellent service.

MINIMUM QUALIFICATIONS

Work Experience:

Requires four (4) years of supervisory / administrative experience in at least one (1) of the following areas:

• Business Strategy and/or Operations,
• IT Infrastructure and/or Application Development

Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant’s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.

Education:

Requires the equivalent to a bachelor's degree from an accredited college or university in business management, public administration, computer information systems or degree related to the core functions of this position.

The term “equivalent” means that directly related work experience exceeding the required work experience will substitute in equal time increments for college-level education, for example: one year of additional directly related work experience will substitute for one year of college education (30 credit hours).

Certifications, Licenses, and/or Registrations:

• Possession of a valid driver’s license

ADDITIONAL REQUIREMENTS

Applicants considered for this job classification must pass the following:

• Police background check
• Polygraph examination

ESSENTIAL FUNCTIONS

For a complete list of City of Tempe job descriptions go to:

Job Descriptions | City of Tempe, AZ

This position is FLSA Exempt which means employees are not eligible for overtime compensation and/or compensatory time.

Employees in this position are represented by the Tempe Supervisors’ Association (TSA).

EQUAL EMPLOYMENT OPPORTUNITY: The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276. Requests should be made as early as possible to allow time to arrange the accommodation.