Information Technology (It) Manager - Hilton La Jolla Torrey Pines

The Information Technology (IT) Manager will be responsible for Information Technology issues, products and services on site including design, installation, training, support, adherence to Company Guidelines, Enhancements and Maintenance of software, hardware, licenses and products in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Hilton La Jolla Torrey Pines is a Coastal Retreat with Breathtaking views of the Pacific Coast and Torrey Pines Golf Course. This Luxury Property boasts 394 spacious guest rooms and over 60,000sq ft of event space with people traveling all over the world to take advantage of all the amenities.

What will I be doing?

As the Information Technology (IT) Manager you will be responsible for Information Technology issues, products and services on site including design, installation, training, support, adherence to Company Guidelines, Enhancements and Maintenance of software, hardware, licenses and products. You will also be responsible for leading and participating in various technology projects, such as workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring that the implementation and upgrades of major systems are completed on time and within budget, with minimal impact on hotel operation by providing end-user training, support, and assistance.

You will support the hotel with business solutions using Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance. Additionally, you will resolve problem areas in a timely and accurate fashion and provide end-user training and assistance.

As a Team Member in this role, you will be responsible for:

Project Management & Vendor Management

• Working within the IT Capex budget of each property as approved by the ownership and regional IT leadership
• Working with Hilton Support Technology Center (HTSC) and all vendors to ensure the timely resolution of IT challenges and outage
• Managing the support calls initiated by HTSC or vendors for systems and applications not supported by HSC Serving as onsite point of contact for HTSC or vendors

Technical Leadership

• Ensuring Hilton technical standard is implemented in regional properties
• Evaluating property needs and technology solutions to improve profit, operations, and guest experience
• Preparing a status report of all technical and operational activities
• Participating in corporate, property departmental, and operations meetings as appropriate
• Advising on, maintaining, and supporting property infrastructure; including servers, backups, property LAN and WAN, telecom systems

System Administration

• Onboarding Team Members and deploying technology tools
• Maintaining documentation for each managed property in the region

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills

• Ability to use network monitoring tools to perform a periodic health check of system
• Handle and monitor PBX system performance to assure dependable and uninterrupted operation of telephone communications
• Understanding multi-functional business and technology requirements
• Performing preventative maintenance and minor equipment repairs
• Supervising proper controls to ensure hotels follow SOX, PCI, and PABP security requirements
• Ensuring technical objectives and business initiatives are being followed per Hilton standards
• Implementing and running departmental processes and procedures to ensure strategies and directives are in accordance with hotel objectives
• Maintain collaborative partnerships with preferred vendors, corporate IT, ownership, and hotel executives
• Supporting continued professional growth and talent development

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Two (2) years of professional work experience in Technology or a related field

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GEDplus 12+ years of Technology related experience
• Two (2)+ in Hospitality, Operations, and IT support roles
• 1-3 years managing people or teams
• Experience administering networks in a Windows Server and workstation environment
• Knowledge of network infrastructure, including cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN
• Experience with these Hospitality related applications and systems: Property Management Systems, Point Of Sales Systems (F&B, spa, parking, etc.), Keycard Systems, Ticketing Systems, PBX, and Voicemail

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The salary range for this role is $85K - $90K and is based on applicable and specialized experience and location.