Information Technology Intern

Project Goals and Objectives: The goal of the project is to recruit and train local youth to gain important personal and professional skills. Projects and tasks at the Martin Luther King Jr. National Park will focus on routine and recurring assignments supporting Information Technology (IT) customer support.
Task Include:

• Assists customers in resolving routine, recurring problems.
• Updates and maintains help desk ticketing systems to track, identify, and resolve customer needs.
• Assists in installing, configuring, and testing software on customer workstations; and installing, configuring, upgrading, and troubleshooting hardware and software components.
• Assists in presenting formal and informal training, guidance, and assistance to customers.
• Provides routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security/information assurance.
• Assists teams responsible planning and delivering a full range of customer support services.
• Participates in internal meetings, sharing information, and assisting higher graded specialists in preparing for such meetings.
• Providing routine advice and guidance to customers requesting

Qualifications: The work involves specific, routine duties meant to familiarize the incumbent with IT Systems Customer Support Services. Knowledge of, and skill in applying, basic IT principles, methods, and practices and IT systems security methods and procedures sufficient to gather and analyze basic facts and draw conclusions; provide basic assistance to customers on routine and recurring issues.
Additional Qualifications:

• Must be between 18 and 24 years of age
• Must be U.S citizen, U.S permanent resident or U.S National
• Enrolled in post-secondary education program
• Must be COVID vaccinated

Work Requirements: The work is primarily sedentary; however, some work may require walking and standing in conjunction with customer site visits, travel, and attendance at meetings and training away from the work site. The work may also involve carrying light items, such as papers, books, or small parts; lifting, with assistance, various pieces of IT equipment such as computers, components, and printers; or monitors. The work does not require special physical effort.
Vehicle/License Requirements: The intern must have a valid state driver's license in order to be able to drive government vehicles. It is recommended that you have a personal vehicle. Dependable transportation to and from the park is required.
Participant Benefits:

• $18/hour
• 16 weeks (full-time)
• 10% of work can be completed remotely

Questions? Email Angelica Juarez at ajuarez@gyfoundation.org