INFORMATION SYSTEMS SPEC II

Position Summary:

The O'Neal Comprehensive Cancer Center is one of 51 NCI-designated comprehensive cancer centers in the United States and is the only one in Alabama and in the Deep South region. A comprehensive designation also means UAB Medicine patients have access to leading-edge treatments or clinical trials that they may not otherwise have at local community hospitals or smaller cancer centers. For many, an NCI designation can hold the key to survival. On campus and around Birmingham, the O'Neal Cancer Center is a significant part of our economic powerhouse.

The O'Neal Cancer Center powers more than 400 scientists and physician-scientists, cares for 20,000 patients annually, and is home to more than 160 employees, plus all the physicians and clinical staff engaged in cancer patient care.

The link to our website is: https://www.uab.edu/onealcancercenter/

ISS II-Desktop Manager - Key Duties and Responsibilities           

• Configure PC/Mac Troubleshoot hardware and software           
• Train/manage junior or new HelpDesk staff           
• Support, maintain, and enhance Internal HelpDesk applications and databases           
• Collect and maintain accurate annual inventory of all services compiled from various sources and repositories (i.e. SCCM, Servers)           
• Oversee HelpDesk Ticketing System           
• Configure and troubleshoot printer, copier, etc.          
• Maintain and support conference room equipment           
• Write simple batch scripts to automate tasks           
• Consult with vendors on troubleshooting and solution           
• Work closely with HSIS and UAB Central IT on integration           
• Write documentation and knowledgebase articles 
• Proficient in Windows OS, Mac OS, smartphone, tablets Evaluate, test, and suggest new technologies 
• Strong organizational, written/communications, interpersonal skills.  Team player, self-motivated and detail oriented.
• Effortlessly work in a constantly demanding environment

Salary Range: $47,665 - $77,455

Bachelor's degree in Computer Science, Information Technology or a related field and three (3) years of related experience required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE. A list of experience and education substitutions can be found on the UAB Compensation website, if job allows for such substitutions. 

Preferred Qualifications:

• Excellent written and communication skills
• Excellent Interpersonal skills
• Leadership and time management
• Project management 
• Decisiveness, and problem-solving skills
• Critical thinking.
• Adaptability. 
• Team player, self-motivated and detail oriented.
• Effortlessly work in a constantly demanding environment Proficiency with Office products, Windows 10/11 Operating systems, hardware troubleshooting, Networking/Troubleshooting, and Computer software knowledge, familiarity with VLANs,
• Backup solutions.  
• Ability to walk up to 2 miles/day, stand 2-3 hours, lift 50 lbs.