Information System Support Specialist

Office of Information Technology (MaineIT)

Information System Support Specialist - Client Technology Services

Position Numbers: 083101475

• Participate in meetings and projects as assigned
• Provide technical support for desktops, laptops, printers, software and other associated hardware connected to a user’s device.
• Provide limited training to the end users for them to achieve minimal performance in computing.
• Work with other groups outside/within Client Technologies to resolve end user issues.
• Participate in Disaster Recovery exercises to ensure preparedness in the event of an emergency.
• Utilize and contribute to the Client Technologies Knowledgebase application.
• Perform duties in accordance with established Service Level Agreements and Standard Operating Procedures.
• Maintain IT security standards as well as customer confidentiality.
• Install and configure internal hardware components such as memory, disk, in PCs to maintain or enhance system operation and capabilities.
• Research, recommend, install, and test hardware, software, and network configurations for PC's to provide an Information System which effectively meets agency needs.
• Perform troubleshooting and fault isolation on PC's, and related system components in simple configurations to maintain system availability.
• Test and evaluate software and hardware products to determine applicability and value to agency operations.
• Ability to perform work requiring lifting up to 50 lbs. and/or physical exertion may be required, this work may require crawling, climbing, kneeling, and the ability to grasp small objects with both hands.
• Demonstrate an understanding ofcustomerrelationshipbest practices
• Ability to exercise accountabilityin a professional manner
• Ability to respond in a timelyand effective manner
• Demonstrate an understanding of empathy and how to exerciseit witha variety of personalities
• Demonstrate an understanding ofemotional intelligenceprinciples
• Ability to listenandunderstand firstbeforeresponding

MINIMUM QUALIFICATIONS:

A high school diploma or general equivalency AND demonstrated experience in end user IT support.

Preference will be given to those with teleconferencing support experience

BENEFITS:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: 

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. 
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.  

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. 

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value). 

• Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.  
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense. 
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. 
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. 
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program. 

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.  
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. 
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. 

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.