Information Clerk FT Days

DMC Rehabilitation Institute of Michigan is one of the nation’s largest hospitals specializing in rehabilitation medicine and research. RIM is known for its clinical expertise in spinal cord injury, brain injury, stroke, amputee, orthopedics and catastrophic injury care. The Institute houses the Center for Spinal Cord Injury Recovery and the Southeastern Michigan Traumatic Brain Injury System (SEMTBIS), one of only 16 federally designated model systems of care for brain injury care and research. RIM also operates 31 outpatient sites throughout southeast Michigan specializing in sports medicine and orthopedics.

Summary Description

Under direct supervision, and according to established policies and procedures receives and assists patient/visitors, directing them to appropriate hospital location. Answers incoming telephone calls to provide general and patient related information utilizing an on-line computer.

1. Receives patients and visitors. Retrieves patient information form computer, provides patient room number, issues visitor pass and directs visitors to appropriate locations. Follows established procedures if visiting restrictions are noted.
2. Provides general information to visitors or telephone inquiries such as visiting hours, number of visitors per patient and hospital services; route calls, pages or takes message for physicians.
3. Receives, gives directions to, assists and routes hospital visitors and patients to appropriate location.
4. Maintains visitor pass file according to established procedure to accurately reflect availability of passes for each patient room; maintaining an adequate supply of visitor passes, replacing those that are missing or soiled.
5. Inputs visiting restrictions into on-line computer as requested by nursing, security or patients.
6. Arranges transportation for patients as requested by contacting taxi service, patient’s home, nursing home, etc. Arrange for transportation to hospital departments as needed (i.e. Labor and Delivery patients).
7. Promotes guest relations; anticipates and responds to the needs of others; provides assistance in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity. Maintains a professional appearance and a clean, safe environment.

Minimum Qualifications

1. High school diploma or equivalent.

Skills Required

1. Interpersonal and communication skills to greet, assist, provide information to and direct all hospital visitors in a manner that conveys a positive image of the hospital.
2. Manual dexterity and visual acuity to operate an on-line computer and file visitor passes.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.