Info Center Attendant

Job Description:

The Info Center Attendance will provide guidance to visitors and callers to Greencroft Goshen residents, and Greencroft Goshen team members. Also function as the point of contact for all resident medical emergency calls for Goshen and Middlebury campuses. The Info Center is hub of Greencroft Goshen Campus and operates 24/7.

Duties Include:

• Promptly answer the switchboard dispatching calls to proper extensions and/or take messages and relay them as soon as possible. Find answers to questions or direct them to the proper team member.
• Report campus resident & business phones needing service and/or repair. Report any 911 computer problems or switchboard console alarms to the Communication Specialist.
• Coordinate and distribution or work projects at the Information Center.
• Oversee training of team members for Information Center responsibilities and emergency protocol.
• Serve as an office concierge for all departments on campus. Be flexible to handle last minute requests for secretarial functions (i.e.: typing, copying, collating, faxing, etc.). Complete and submit any work orders as requested.
• Maintain schedules for use of public rooms.
• Be familiar with the office machines, read all manuals. Know safety guidelines and abide by them at all times. Assist others in operating equipment. Report any malfunctions to the supervisor immediately.
• Receive and relay information relative to any and all nursing department shift call offs. Document the same according to Greencroft Goshen procedure guidelines.
• Receive, sort, forward, transfer, and distribute resident and team member mail in a timely manner as outlined by the US Postal Service regulations and by Greencroft Goshen protocol.

Job Requirements/Qualifications:

• High school diploma or equivalent.
• Switchboard or clerical experience preferred.
• Strong Ability to work with residents.
• Handle medical and non-medical emergencies efficiently, effectively and accurately
• Handle multiple tasks effectively. Ability to make decisions in emergencies.
• Pleasant, congenial, dependable, cooperative and use proper telephone etiquette.
• Technical skills in operation of various information systems, including word processing, data entry

and switchboard services.

Schedule:

• Varies
• All shifts
• Weekends as needed

Benefits:

• Medical/Dental/Vision
• Voluntary Life
• 403(b) with employer match
• PTO program
• Additional Benefits available

Contact HR with questions, (574) 537-4209.