Industrial Service Manager

Job description
Our client, a successful manufacturer, is seeking a Industrial Service Manager to manage their service projects
Responsibilities:
 Manage Service Projects around the world, coordinate company’s resources for
best utilization; continue to refine and implement processes to best serve
customer. Develop standard procedures and training programs for on site
technicians.
 Lead and Manage (3) Technical Service Account Mangers and (1) Admin
 Coordinate Job completion with design engineering, application engineering and
manufacturing teams
 Main source of technical expertise on customer service issues; Develop and
Coordinate Integrated Technology for proposed Systems Solutions
 Understand and Communicate customer requirements to our internal teams and
outside partners
 Determine solutions and create sales proposals for customer service needs
 Coordinate with the Factory Production Team to verify manufacturing
deliverables for Service Projects are on time and providing efficient and
successful result for successful completion.
 Improve customer satisfaction and loyalty using a proactive process based
approach resulting in planned regular customer contact as well as improved
service levels