Industrial Refrigeration Technician/Working Service Manager

A FirstCall Mechanical Company

INDUSTRIAL REFRIGERATION TECHNICIAN/WORKING SERVICE MANAGER

WHO IS FIRSTCALL MECHANICAL?

FirstCall Mechanical Group is a growing, privately held services platform in the Southeast. We partner with leading regional companies offering HVAC, refrigeration, electrical, and plumbing services to commercial and industrial customers. Through our current network of regional partners, we offer services in Texas, Virginia, North Carolina, South Carolina, Georgia and Florida.

Why FirstCall Mechanical? Our partner companies receive the benefit of centralized support across finance & accounting, human resources and sales & marketing, allowing them to focus on exponential growth in their market. We are their support platform enabling them to do what they do best!

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

POSITION OVERVIEW

We are currently seeking an experienced Industrial Refrigeration Technician, to be both a working tech and Service Manager, to join the fast-growing FirstCall Refrigeration team in Miami, FL. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service.

JOB RESPONSIBILITIES

• Responsible for refrigeration repair and maintenance support to industrial accounts in the food, beverage, refrigerated storage, pharmaceutical, and gas processing industries
• Perform routine and emergency service on Ammonia refrigeration equipment commonly found in industrial applications
• Includes working knowledge of screw and reciprocal compressors, electrical troubleshooting all common types of ammonia central systems and control/alarm systems
• Identify opportunities for team improvement, set a plan for achieving customer satisfaction and sales goals, and coach accordingly
• Assist the dispatching operation to ensure appropriate technician selection for type of service
• Resolve customer issues and complaints to ensure customer satisfaction
• Ride along with technicians to observe customer interactions and workmanship; coach as needed
• Keep track of maintenance contracts and frequencies of service. Makes sure all maintenance contracts are completed on time. Keeps track of the hours spent on contracts, and make sure we do not go over any hours on them
• Answer questions from the technicians about jobs, procedures, or assist with technical questions
• May need to take supplies, tools, materials and such, to the field technicians when needed
• Delivery of goals and metrics for assigned group
• Ensure all process and procedures are followed
• Identify and communicate where improvements can be utilized
• Quality assurance on all work performed at customer facilities
• May assist with new team member on-boarding or new customer on-boarding
• Demonstrates an understanding and adherence to all work safety polices, procedures and governing requirements
• Ability to work unsupervised or with limited instruction
• Maintain and manage truck inventory and / or job tool boxes in an accurate, neat and orderly manner as well as adhere to vehicle maintenance program guidelines

QUALIFICATIONS

• Minimum of 10 years of progressive field work experience in ammonia refrigeration service
• Management experience a must
• Excellent verbal and written communication skills, detail oriented and highly motivated
• Mechanical aptitude and the ability to operate, or learn to operate, all necessary tools and equipment
• Available to work flexible hours and on-call shifts as needed
• Sufficient physical agility to work in awkward places and from ladders or scaffolding as required by particular jobs
• Physical ability to endure high and low outside temperatures
• Valid driver's license and acceptable driving record
• Active EPA certificate

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their Refrigeration needs

ORGANIZATIONAL ALIGNMENT

This position reports to the local Service Manager and has a responsibility to the entire service team and all of our customers.

BENEFITS

• Competitive Wages & Weekly Pay
• Year-round work with multiple locations and national presence
• FREE dental insurance for employee
• FREE short-term disability
• FREE life insurance coverage of $20,000
• Eligible for insurance benefits 1st of the month after hire date with multiple options
• 401k plan with generous company match after 30 days
• Company Vehicle & Cell Phone
• PTO & 7 Paid Holidays
• Access to FirstCall Academy for training and development
• No-Interest Tool Purchase Program
• Education Reimbursement Program
• Generous Employee Referral Program
• Opportunity for growth locally as well as nationally as we grow

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs

ORGANIZATIONAL ALIGNMENT

This position reports to the President of FirstCall Refrigeration, and has a responsibility to the entire service team and all of our customers.

BEHAVIORAL PROFILE

Strategic Skills

Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story

Operating Skills

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.

Behavior Skills

Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Environmental Requirements

Has ability to work remote when not required in office for project-specific requirements.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall Mechanical is an Equal Opportunity Employer