Indoor Pool Coordinator

This posting will remain open continuously until filled.
The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.
Essential Duties & Responsibilities:

• Assists with creating staff schedules to ensure proper coverage, monitoring staff attendance and ensuring staff timesheets are completed accurately
• Prepares pool schedule and responds to special user group requests
• Monitors and maintains pool chemicals, temperature and pumps to ensure proper operation
• Performs opening and closing procedures. Closes the pool due to inclement weather or contamination
• Communicates with front desk staff to keep them informed of pool status
• Inspects pool area and locker rooms for security, cleanliness and safety. Oversees cleaning duties and any required maintenance
• Provides customer service and answers questions of patrons
• Responds to emergencies; performs emergency first aid and life-saving techniques
• Provides customer service by returning phone calls in reference to Indoor Pool schedules and status. Answers questions and provides information. Processes swim team and lap lane schedules and registrations
• Distributes, collects and compiles all Indoor Pool evaluations and prepares reports for supervisors
• Assists with continual deck-side monitoring and evaluation of Indoor Pool conditions to ensure customer satisfaction. Provides feedback to aquatics specialists and supervisors

Minimum Qualifications:
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education: High School Diploma or GED
Experience: (1) one-year experience teaching lessons; Previous customer service experience is preferred
Licenses and/or Certifications Required:

• Must hold the following American Red Cross certifications: Water Safety Instructor (WSI), First Aid, CPR/Professional Rescuer, AED and Administering Emergency Oxygen. AFO, CPO or equivalent is required

Knowledge, Skills, and Abilities:

• Skill in the operation of Microsoft products including Word, Outlook, and Excel
• Customer service skills
• Knowledge of and skill in using chemical supplies to treat swimming pools
• Knowledge of and ability to perform life-saving procedures
• Ability to exercise independent judgment to apply facts and advisory data to problem resolution. Advisory data includes Town of Castle Rock Personnel Guidelines, Parks and Recreation policies and procedures, and lifeguarding manuals

Physical Demands:

• Occasional physical work lifting no more than 10 pounds
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Extended periods of time in the pool and pool area with exposure to temperature extremes, varying weather conditions, chemicals, water and other conditions found in the pool area

Equipment Used:

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

Must satisfactorily complete a criminal background check prior to commencing employment.
The Town of Castle Rock is an Equal Opportunity Employer.