Individual Shelter Program Director

What we are looking for:

Our new Emergency Shelter Program Director will be a motivated individual who is invested in our mission of ensuring that everyone has a place to call home. A person who is driven by and dedicated to the work they do and inspires others to be as well. Someone who is willing to learn and grow in this position, who will treat our Individuals and Staff with the respect and understanding they deserve, and who will strive every day to the right thing, not the easy thing.

What you are looking for:

You are looking to work for a company whose mission and clients you are passionate about. A company that is as invested in your success as you are invested in the success of your staff and clients. You are looking to be part of a team that goes the extra mile to accomplish more for each person we work with.

Required Skills:

• Proficient computer skills, including online applications, ZOOM, Microsoft Word, Microsoft Outlook, and Microsoft Excel.
• Excellent verbal and written communication skills, conflict resolution skills, and supervision skills
• Demonstrated ability to work effectively and collaboratively with a culturally diverse population.
• Ability to chair meetings, foster teamwork, delegate tasks, and create a positive team dynamic
• Certified in CPR, First Aid, ServSafe, Allergy Awareness, and Narcan Training (within 6 months of hire)

Supervision:

· Hire, Train, Evaluate, and Recommend Termination of Direct Care Staff, ES supervisor, Outreach Case Manager, and Case Manager.

· Weekly supervision of the Emergency Shelter Case Manager, Outreach Case Manager, and Emergency Shelter Supervisor in accordance with the LSA Supervision Policies.

· Monitor and evaluate personnel needs, develop and implement training as needed working in cooperation with Director of Program Operations .

· Ensure staff compliance with mandatory training requirements

· Facilitate weekly reviews for each all served individuals and document as required.

· Audit all files and records for quality, completeness, and compliance with LHAND requirements, DHCD requirements, and agency policy.

· Provide a formal written evaluation to all program staff annually, as specified by agency policy.

Administration:

· Prepare program data and reports for public and private funders as directed

· Attend all meetings/trainings as assigned.

· Facilitate monthly staff meetings

· Prepare and submit bi-weekly payroll

· Assist in monitoring and staying within approved site budget

· Responsible for monitoring Clarity and LSA data quality weekly.

· Maintain accurate employee files including attendance, supervision notes, and documentation of progressive discipline.

Programmatic:

· Oversee all case management, administrative, and peripheral services for the LSA Outreach Program.

· Oversee all case management, administrative, and peripheral services for up to 40 Emergency Shelter beds.

· Manage the Emergency Shelter schedule to ensure 24-hour staff coverage

· Ensure that staff and shelter participants adhere to all shelter policies and safety protocols, intervening as necessary.

· Ensure compliance with all contractual, licensing, and agency policies and regulations, promoting the health, safety, and well-being of all staff and residents.

· Manage and maintain the safety and cleanliness of the shelter in compliance with health, fire, and safety regulations.

· Ensure compliance with the Lynn Shelter Association Rights and responsibilities and Barring policies.

· Work with the Director of Program Operations to identify and implement positive changes for the betterment of shelter and ensure staff maintain the agency standard for professional ethics, boundaries, confidentiality, and best practices.

· Maintain accurate programmatic documentation including fire drills, incident reports, shift reports, and all other documentation as required.

· Provide On-call support 24 hours a day for assigned shelter

· All other responsibilities as assigned by the Director of Program Operations.

Job Type: Full-time

Pay: $64,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person