Inbound Customer Service Representative

AT A GLANCE:

• Location: South Diablo Way, Tempe, AZ
• Pay Rate: $19/hr
• Schedule: 8AM - 5PM EST, Mon - Fri
• Work Environment: No weekends, diverse team setting.
• Training: Onsite training for approximately 90 days, then you can work from home when able to work independently.
• Requirements: Must be a US citizen

WHAT WE OFFER:

• Competitive pay rate.
• Opportunity to work with a dynamic team.
• Remote work flexibility post-training.
• Growth opportunities within the company.
• Positive and supportive work culture.

WHAT YOU'LL DO:
As a member of our Customer Service team, you will assist our valued customers with questions, inquiries, and issues related to accounts payable. Your responsibilities will include:

• Handling phone calls and responding to chats/emails regarding accounts payables and bills.
• Demonstrating a commitment to quality Customer Service and personal ethics.
• Adapting to continuous policy and procedure changes to ensure customer satisfaction.
• Working independently or collaboratively in a diverse work environment to meet team goals.
• Conveying confidence while resolving customer issues and maintaining a professional, friendly demeanor.

WHAT YOU'LL BRING:

• At least 6 months of experience in a call center environment.
• Strong computer and phone skills, with the ability to use web-based applications effectively.
• Excellent written and verbal communication skills, along with strong interpersonal skills.
• Ability to manage telephone and chat interactions with customers, demonstrating empathy and problem-solving skills.
• Professionalism, friendliness, and a customer-oriented attitude.
• Capacity to understand and accurately communicate customer needs, employing critical thinking skills.
• Willingness to accept constructive criticism and continuously improve.
• Ability to pass background and drug tests and be 18 years or older.
• High School Diploma or GED required.
• Typing speed of at least 30 words per minute.

Preferred:

• SAP skills

Fortuna Business Management Consulting (Fortuna BMC) was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in Philippines and Israel. Fortuna BMC is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools. www.gofortuna.com
A drug and background screening is required for this position.