Address
Form of workJob Description
Do You Have a Passion for Helping Others? 5/3 Bank is HIRING!
HIRING FOR: Consumer Contact Professionals
Fifth Third Bank Call Center Address: 1850 E Paris Ave SE, Grand Rapids, MI 49546
Fifth Third Bank Call Center Address: 1850 E Paris Ave SE, Grand Rapids, MI 49546
Consumer Service Professionals - $20/hr.
Start Date: 1/22/24
Training: 9 Weeks Training - Full Time & Paid
Work Shift after Training: 9:00A-6:00P MTWF/Sat 10:00A-4:00P
Start Date: 1/22/24
Training: 9 Weeks Training - Full Time & Paid
Work Shift after Training: 9:00A-6:00P MTWF/Sat 10:00A-4:00P
GENERAL FUNCTION:
Handles telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues. Ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
As a Fifth Third Bank Employee, you will enjoy:
- Benefits after 30 Days of Employment
- Medical, Dental, Vision, Life, Disability Insurance
- PTO -Holiday, Vacation, Sick
- Wellness Rewards Program & Annual $ Incentives
- Education Assistance Program - Full-time=$5250 Annual
- Matched 401k & Employee Stock Purchase Plan
- Family-Friendly Benefits that include: Paid Parental Leave, Maternity Concierge Service,
- On-Site & Virtual Employee Concierge Service
- Robust Career Path Development & Limitless Internal Advancement Opportunities
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- High school education or equivalent required
- Excellent customer service skills and the ability to articulate and explain information clearly; excellent telephone communication skills are essential.
- Previous customer service, call center, retail, service industry, sales, telemarketing, collections, or metric driven environments experience preferred.
- Must be able to perform data entry while multi-tasking, possess good problem-solving skills and computer abilities using multiple systems.
- Be able to understand and respond to customer inquiries in one or multiple product categories.
FOR IMMEDIATE CONSIDERATION: PLEASE APPLY USING THIS LINK
https://fifththird.wd5.myworkdayjobs.com/53careers/job/Grand-Rapids-MI/Consumer-Contact-Center-Professional-I-9-00A-6-00P-MTWF-Sat-10-00A-4-00P_R46365
https://fifththird.wd5.myworkdayjobs.com/53careers/job/Grand-Rapids-MI/Consumer-Contact-Center-Professional-I-9-00A-6-00P-MTWF-Sat-10-00A-4-00P_R46365
Job Type: Full-time
Salary: $20.00 per hour
Salary: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to commute/relocate:
- Grand Rapids, MI 49546: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
