Inbound Call Center

At Communiboost, we deliver reliable and comprehensive IT support services tailored to your business needs, ensuring seamless operations and minimizing downtime. Our dedicated team of experts is committed to providing prompt resolutions and proactive assistance, empowering you to focus on your core objectives while we handle your technology challenges.

Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

Duties and Responsibilities:

• Facilitate and resolve client service requests.
• Provide excellent customer service through active listening.
• Upbeat, positive attitude and an approach to work rooted in professionalism.
• Set up client files and obtain necessary information.
• Meet personal/team qualitative and quantitative targets.

Skills and qualifications:

• High School Diploma or equivalent.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.

Pay: $19.50 - $27.00 per hour

Benefits:

• Private Health Care Plan (Medical, Dental & Vision)
• Retirement / Pension plans.
• Training and Development.
• Stock option plans.