In Room Dining (Room Service) and Pool Manager

Company Description

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

Job Description

In Room Dining (Room Service) and Pool Manager

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive. You are entrusted with the responsibility of ensuring the best possible experience for your guests at all times. You are responsible for the service of food and beverage items for our guests. Our luxury service is provided in a timely, friendly, enthusiastic and professional manner. You must ultimately uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities
• Provide the highest quality service to all guests at all times, by instilling the company philosophy,
• Lead and manage the In Room Dining and The Pool teams in all aspects of the department and ensure service standards are followed
• Ensure Food & Beverage luxury standards are created and maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests
• Have full knowledge of all menus
• Previous experience managing In Room Dining in a high volume, luxury environment preferred

Qualifications

Your experience and skills include:

• Service focused personality is essential and previous leadership experience is required
• Previous experience managing In Room Dining in a high volume, luxury environment preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to lead by example, believe in a strong team culture, and set the scene for high performance
• Prior experience working in a Union environment preferred
• Experience with pool side service 
• Able to work flexible hours, weekends, and holidays

Additional Information

What is in it for you:

• Salary Range: USD$72,000 to USD$75,000
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 
• Cell Phone Usage Reimbursement (Up to $65.00USD per month)

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements:  Must provide proof of current eligibility to be employed in the United States of America.