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SalarySince 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.
As an Implementation Specialist, you'll provide implementation assistance for both new and existing MinistryPlatform customers. You'll work to understand the client’s needs, goals, and problems and work to develop a custom instance of MinistryPlatform for each client. For onboarding clients, you'll work to make the transition from the legacy system into MinistryPlatform tailored to their needs and goals, providing excellent guidance and meeting all timelines determined by the onboarding process.
What You’ll Do:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
As an Implementation Specialist, you'll provide implementation assistance for both new and existing MinistryPlatform customers. You'll work to understand the client’s needs, goals, and problems and work to develop a custom instance of MinistryPlatform for each client. For onboarding clients, you'll work to make the transition from the legacy system into MinistryPlatform tailored to their needs and goals, providing excellent guidance and meeting all timelines determined by the onboarding process.
What You’ll Do:
- Shepherd a new customer from the sales team through implementation and journey with them for a significant time post cutover.
- Continually drive multiple customers at various stages of the onboarding AND post onboarding process and actively project manage all assigned client coaching onboarding and retainers
- Work with ministry partners to determine goals, understand internal processes, document decisions, and provide troubleshooting as needed.
- Communicate and manage internal and external onboarding requirements, timelines and expectations with customers and internal stakeholders.
- Coordinate resources needed to complete onboarding tasks, on time and with a high level of quality.
- Develop a deep understanding of the customers' data, how it is used and how to best implement it from a legacy system into MinistryPlatform for all onboarding customers.
- Report issues to support and development teams as appropriate. Represent the voice of the customer (VOC) as required.
- Ensure client understanding of solutions by assigning appropriate training courses and leading foundational onboarding remote training sessions.
- Maintain a requisite level of knowledge about MinistryPlatform, it's core functionality, all applications, and general knowledge of how the ecosystem integrates with the products.
- Provide insight into the continuous improvement of the implementation process and tools.
- Recommend Customer Support strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
What We’re Looking For:
- BS (Business or related field) or 3-5 years of equivalent experience.
- 2+ years of experience in a large church or diocese as a database manager.
- Should possess a knowledge and understanding of the needs of the Catholic market segment
- A deep level of understanding of how large churches or dioceses do business and their standard best practices
- 1+ years of using MinistryPlatform as an enterprise-level solution for churches and diocese is preferred.
- An understanding of specific, assigned denomination(s) and vocabulary used within that denomination(s).
- Capability to use internal software solutions, especially CRM or Customer Success tools.
- A strong process-building mindset and ability to balance competing priorities.
- Demonstrated strategic thinking and problem solving while keeping the customer first.
- A passion for helping others excel at using MinistryPlatform
- Excellent analytical, critical thinking, and problem-solving skills.
- Proficiency in written and verbal English.
- Demonstrated internal motivation with the ability to lead without direct authority with interest in the advancement of ministry, business and helping others reach their goals.
Why You Want to Work Here:
- Outstanding benefits package, including 6% 401(k) match
- Free Wellness Clinic staffed by a Nurse Practitioner
- A caring, friendly work environment
- The opportunity to positively impact ministries
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
