Implementation Manager - West - USA

Salary:

DentalMonitoring is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team!

What's the value added of DentaMonitoring’s solutions for its clients?

✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform

✦ DentalMonitoring brings the first AI-driven technology in the oral healthcare space

✦ With more than 200 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience

✦ Our Scanbox™helps patients and doctors to easily detect intra oral observation

Role and Responsibilities

• Manage the Implementation Specialist Leads, ISP I and ISP II roles
• Observe the general market, identify new or updated integration methods in accordance with company standards, strategies, and tactics, and introduce and train the Training and Implementation team at large.
• Work with corporate Training & Education department to ensure consistent implementation of training content and methods and providing feedback from the field on customer training needs and efficiency and effectiveness of training content and tools
• Understanding the DM value proposition and how significantly it can change a dental/ortho practice workflow 
• Manage the training process of newly acquired customers to ensure clinical support along the complete customer adoption journey 
• Build and execute strategic account plans to exceed sales targets, company KPIs and objectives
• Build, motivate, develop and retain a high performing training and implementation team
• Partner with customers and KOLs to understand their business objectives and critical issues
• Attend trade shows, both local and international
• Manage underperformance effectively
• Provide feedback to senior management on team performance and both market and competitive trends

Information Security

• Be aware of their own responsibility regarding information security
• Perform their work according to the applicable policies and procedures
• Contribute actively to the continuous improvement of our ISMS
• Report any observed or suspected weaknesses in our ISMS and any information security incident
• Promote awareness regarding information security in the team
• Monitor the applicable key indicators of the ISMS

Essential Qualifications

• Experience and proven success in a training/education/clinical role, either having worked as a Training and Implementation Specialist or industry equivalent.   
• Strong leadership skills with the ability to inspire your team and coworkers

• A background in med-tech, dental or ortho required
• The ability to build and maintain positive mutual partnerships with internal and external customers
• Native Speaker of the local language
• Marketplace expert 
• Minimum of 7-years’ experience in the orthodontic or similar industry
• An intimate knowledge of the DentalMind product portfolio and services offered

PreferredQualifications

• Strong organizational skills
•  IT knowledge and high appreciation for new technology
• Ability to influence and provoke customers ways of thinking 

Your working environment

 

DM is a great place to work, and here you will thrive because:

• We are really close to our users: patients, doctors and their staff, as well as our internal users.
• Your ideas will be heard! Our culture promotes initiatives and ownership and we recognize gumption.
• Everyone will do their best to help you develop your skills -we know you can’t know everything.
• Huge potential for collaboration: researchers, doctors, customer lovers (customer success managers), business developers, trainers, data analysts, testers, regulatory angels, teams of developers and of course customers!
• At our headquarters in Paris, we have a lot of languages and cultures and this is awesome, chouette, geil, fantástico, perfetto, geweldig and even 很酷.

Dental Monitoring is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

 The above is not an exhaustive list of all duties, responsibilities and qualifications associated with the job. Other duties may be assigned.

remote work