Implementation Manager (Remote)

Description and Requirements

ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Flexible PTO
• Volunteer Time Off to benefit the community
• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

Expected annual base salary range: $62,460 to $97,000

GPS level: P3

JOB SUMMARY: The Implementation Manager is responsible for leading the client onboarding and initial

configuration of the InvestigatorSpace platform. The role is responsible for management of the

client implementation, configuration, and integrations after sales has received a finalized

statement of work. The Implementation Manager is the face of InvestigatorSpace and will be our

clients’ first exposure to the operational side of the business. The Implementation Manager will

build both internal and external relationships, prioritizing delivery and providing superior client

service to our customers.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be

able to perform each essential duty and responsibility satisfactorily. The accountabilities listed

below are representative of the knowledge, skills, and/or ability required.

• Build and manage relationship with business and executive stakeholders (internal and external).

• Lead as an operational interface between the client and Company for product/project/service solutions.
• Implementation Management
• Ensure configurations are done in a manner that assures long term reliability and maintenance.
• Create an environment that combines reliable and repeatable configuration methods with a timely response for our customers.
• Ensure configurations are documented in accordance with SOP procedures.
• Drive timelines, remove bottlenecks, and know when/how to leverage supporting teams within the organization to provide creative and rapid solutioning to our clients within the boundaries of system design.
• Coordinate and oversee cross-functionally staffed internal project teams and demonstrate leadership through work ethic, personal values and teamwork while promoting accountability across the organization.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

EDUCATION REQUIREMENTS: Bachelor’s degree, or equivalent combination of education, skills, and experience to perform the job

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS: Professional certifications in Project, Product, or Agile methodologies preferred but not required.

QUALIFICATIONS/EXPERIENCE:

• 2+ years technical project management experience required.
• 2+ years relevant clinical trials/operations experience within, or supporting, a CRO or pharmaceutical research organization preferred.
• Working knowledge of software development lifecycles in an agile environment.
• Working knowledge of GCP, ICH guidelines and relevant FDA regulations preferred.
• Demonstrated ability to operationalize systems in large pharmaceutical companies.
• Experience in analyzing, negotiating, and documenting customer business processes.
• Proven ability to interact and build relationships with cross functional teams.
• Experience managing and coordinating multiple projects simultaneously.
• Ability to communicate effectively in both verbal and written form.
• Ability to collect, aggregate, organize, analyze, and present data.
• Specific expertise, experience and skills should include:
• Mapping integration attributes
• Technical acumen

TRAVEL REQUIREMENTS:

• 0% – 5% 5% - 10% 10% - 20% 20% - 50% >50%

Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high.